dunnhumby
Customer Data Science
RetailClientManager
“Retail Client Manager at dunnhumby. Skills: Client Management, Customer Insight, Personalisation, Data Science. Shape customer‑centric, value‑driving workplans across both Insight and Personalisation. Connect customer understanding through to activation and measurement”
What You'll Achieve.
Drive relevance through personalised customer engagement; Prove supplier value; Unlock incremental investment; Drive outcomes
Industry & Context.
Solutions mindset; Translate complex client needs into end‑to‑end plans
What They're Looking For.
Must Have
Proven experience managing client relationships and accounts, establishing trust and becoming a true partner with clear evidence of value created, Experience in, or a understanding of, customer engagement, loyalty and personalisation, including how retailers use CRM, media and onsite/app channels to drive customer relevance and behaviour change, A solutions mindset, with the ability to translate complex client needs into end‑to‑end plans spanning insight, activation and measurement, Proactivity and commercial acumen to identify and convert opportunities for increased supplier investment through targeted and measurable personalised activity, Proven ability to use data and analytics to generate insights and inform both strategic thinking and activation planning, Experience managing senior stakeholders and influencing cross‑functional teams to land messages and drive outcomes, Ability to develop measurement strategies and frameworks for personalised activity, partnering with Data Science, Media and Product teams, Experience working in test-and-learn environments, using experimentation to optimise customer engagement and prove impact, Manage and lead a team of 3 to 4 Client Leads, with accountability for quality and timeliness of deliverables
Nice to Have
Backgrounds may include marketing, loyalty, personalisation, retail, or insight‑led commercial roles.
What You'll Do.
Shape customer‑centric
value‑driving workplans across both Insight and Personalisation
Connect customer understanding through to activation and measurement
Explore new ways to drive relevance through personalised customer engagement
Unlock incremental investment
Develop measurement strategies and frameworks for personalised activity
Manage and lead a team of 3 to 4 Client Leads
How You'll Work.
Team & Collaboration
Partnering with Data Science, Media and Product teams; Influencing cross-functional teams
Communication Scope
Land messages
Process & Methodology
Translate complex client needs into end‑to‑end plans spanning insight, activation and measurement, Accountability for quality and timeliness of deliverables
Applying for this Retail Client Manager role?
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