RetailClientManager

dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers. dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro. We’re looking for a talented Client Manager who expects more from their career. Sitting within the Customer Insight and Personalisation team, this role will work with our Tesco stakeholders to shape customer‑centric, value‑driving workplans across both Insight and Personalisation – connecting customer understanding through to activation and measurement. You’ll be responsible for a team and have the opportunity to become a trusted partner across both our Insight and Personalisation stakeholders, as well as the market‑leading retail media business. This includes exploring new ways to drive relevance through personalised customer engagement, prove supplier value, and unlock incremental investment. Hybrid working 3 days per week across our Hammersmith and Welwyn Garden City offices. What we expect from you Proven experience managing strong client relationships and accounts, establishing trust and becoming a true partner with clear evidence of value created Experience in, or a strong understanding of, customer engagement, loyalty and personalisation, including how retailers use CRM, media and onsite/app channels to drive customer relevance and behaviour change A strong solutions mindset, with the ability to translate complex client needs into end‑to‑end plans spanning insight, activation and measurement Proactivity and commercial acumen to identify and convert opportunities for increased supplier investment through targeted and measurable personalised acti