Avocado
RetailBrandExperienceStoreManager
“Retail Brand Experience Store Manager at Avocado. Skills: Retail management, Sales, Customer service. Create, report, drive and track KPIs / OKRs. Provide in-the-moment coaching and feedback”
What You'll Achieve.
Create, report, drive and track KPIs / OKRs around sales goals; Maintain a low return rate; Provide the best customer service in the world!
Industry & Context.
Issue resolution; Customer issues; Problem solving
Ability to lift 200 lbs., Be on your feet all day, Mobility: The ability to remain in a stationary position, often standing or sitting for prolonged periods., Movement: The ability to execute repeating motions that may include the wrists, hands and/or including reaching or bending repeatedly., Move: Ability to adjust or move objects up to 50 pounds in all directions., Lift: Capability to lift up to 200 pounds using lifting aids and/or equipment., Operate: Constantly operates a computer and other office machines such as printers and tablets., Communicate: This role frequently communicates with other team members to update on the status of a task.
What They're Looking For.
Must Have
Minimum of 3 years of retail experience, retail / store management experience, experience managing store employees
Nice to Have
Previous experience working for a brand with similar values, Previous experience running branded events
What You'll Do.
drive and track KPIs / OKRs
Provide in-the-moment coaching and feedback
Provide feedback and suggestions to management
Engage with customers and employees
Manage and coordinate Avocado events
Provide guidance in determining outcomes
Resolve escalated customer issues
Ensure the whole team is well-versed
Train the team on all new products
Assist team with managing daily workload
Provide continual evaluation and feedback
Suggest methods to improve operations
Ensure calls and overall workload are handled
Assist guests with resolving customer experience issues
Manage the overall condition of our showroom
Attend community events and meetings
Manage inventory of sellable products
Ensure the operations of the store are in working order
Limit shrink (negative cost) of products
Engage in digital sales activities
Follow up with customers through the CRM platform
How You'll Work.
Team & Collaboration
Work alongside the team; Provide feedback and suggestions to management; Collaborate with teams such as customer experience, production, and logistics
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