Avocado Green Brands
RetailBrandExperienceAssociate
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Retail Brand Experience Associate at Avocado Green Brands. Skills: Sales, Customer experience, Brand knowledge. Meet sales targets. Exceed sales targets”
What You'll Achieve.
Meet and exceed sales targets; Achieve individual performance goals; Achieve team performance goals; Maintain a low return rate
Industry & Context.
Ability to lift 200 lbs, Be on your feet all day, Remain in stationary position, Standing for prolonged periods, Sitting for prolonged periods, Execute repeating motions, Reaching or bending repeatedly, Move objects up to 50 pounds, Operate computer, Operate printers, Operate tablets, Communicate with team members
What They're Looking For.
Must Have
Must be comfortable taking phone and video appointments, Must have a flexible schedule, Regular and predictable attendance
Nice to Have
Customer service experience, Retail experience, Experience responding to live chats, Experience using a CRM platform, Experience tracking KPIs, Experience tracking Sales Goals, Mac proficiency, Google suite proficiency, Café training experience, Running branded events experience
What You'll Do.
Maintain product knowledge
Stay up-to-date with products
Stay up-to-date with procedures
Bring customer centered approach
Execute on sales goals
Achieve performance goals
Assist guests with issues
Provide exceptional customer experience
Record customer feedback
Relay customer insights
Improve customer experience
Collaborate with teams
Maintain low return rate
Engage in sales activities
Conduct sales through chats
Conduct sales through phones
Conduct sales through virtual appointments
Ensure sales floor is clean
Ensure windows are clean
Ensure displays are clean
Ensure back stock areas are clean
Keep sales floor organized
Keep windows organized
Keep displays organized
Keep back stock areas organized
Keep sales floor visually appealing
Keep windows visually appealing
Keep displays visually appealing
Keep back stock areas visually appealing
Assist with planning events
Assist with executing events
Assist with planning community programs
Assist with executing community programs
Suggest methods to improve operations
Suggest methods to improve efficiency
Suggest methods to improve service
Engage in digital sales activities
Follow up with customers
Be a resource to customers
Assist team with managing workload
Respond to customer emails
How You'll Work.
Team & Collaboration
Work with team; Collaborate with teams; Work with internal teams; Work with customer experience; Work with production; Work with logistics; Work with tech teams; Work with marketing teams; Work with design teams; Work with product teams
Communication Scope
Verbal communication; Written communication
Full Job Description
**THE ROLE** Avocado is currently looking for a FULL-TIME Retail Brand Experience Associate to be part of our team in **Santa Monica, CA.** _This is a non-exempt position, meaning it is hourly and you are entitled to overtime pay. We offer competitive pay plus monthly bonus!_ * __Note on Location_ : You will be working on-site at our location in **Santa Monica, CA****.** This is not a remote position._ * __Note on Pay Transparency:_ The pay range for this role is $ 21.00 - $24.56 Hourly, plus potential monthly bonus._ **WHAT YOU’LL BE WORKING ON** _**Overall**_ * Work with team and individually to meet and exceed sales targets and KPIs. * Maintain the highest level of product knowledge and expertise; Stay up-to-date with all products and procedures. * Bring a customer centered approach to executing on sales goals. * Accept and implement coaching and feedback to achieve individual and team performance goals. * Assist guests with resolving customer experience issues and provide an exceptional customer experience unlike any other in our industry! * Record and relay recurring customer feedback and insights to internal teams such as tech, marketing, design, and product in order to constantly improve the customer experience. * Collaborate with teams such as customer experience, production, and logistics in order to maintain a low return rate * Perform other duties as assigned. _**Retail**_ * Engage in daily in person sales activities, including conducting sales through chats, phones, and virtual appointments. * Ensure the sales floor, windows, displays, and back stock areas are kept clean, organized, and visually appealing at all times. * Assist with planning and executing events & community programs. * Assist with suggesting methods to improve area operations, efficiency, and service. * Ability to lift 200 lbs. and be on your feet all day. _**Digital**_ * Engage in daily digital sales activities, including conducting sales through chats, phones, and virtual appointment
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