Avocado
RetailBrandExperienceAssociate
Neural analysis suggests this role is
optimal for Entry candidates.
“Retail Brand Experience Associate at Avocado. Skills: Sales, Customer service, Communication. Meet and exceed sales targets. Maintain product knowledge”
What You'll Achieve.
Meet and exceed sales targets and KPIs; Achieve individual and team performance goals
Industry & Context.
Ability to lift 200 lbs, Be on your feet all day, Mobility: stationary position, often standing or sitting for prolonged periods, Movement: execute repeating motions, Move objects up to 50 pounds, Lift up to 200 pounds using lifting aids and/or equipment, Operate a computer and other office machines, Flexible schedule
What They're Looking For.
Must Have
Must be comfortable taking phone and video appointments, Must have a flexible schedule- including weekends and holidays, Regular and predictable attendance
Nice to Have
Customer service or retail experience, Experience responding to live chats and using a CRM platform, Experience tracking KPIs or Sales Goals, Mac and Google suite proficiency, Café training experience running branded events
What You'll Do.
Meet and exceed sales targets
Maintain product knowledge
Execute on sales goals
Achieve performance goals
Resolve customer experience issues
Relay customer feedback
Improve customer experience
Maintain low return rate
Engage in sales activities
Conduct sales through chats
Conduct sales through phones
Conduct sales through virtual appointments
Keep sales floor clean
Keep back stock areas clean
Suggest methods to improve operations
Suggest methods to improve efficiency
Suggest methods to improve service
Engage in digital sales activities
Follow up with customers
Be a resource to customers
Manage daily workload
Respond to customer emails
How You'll Work.
Team & Collaboration
Work with team to meet sales targets; Collaborate with teams on return rate; Communicate with team members
Communication Scope
Excellent verbal and written communicator
Full Job Description
**THE ROLE** Avocado is currently looking for a **FULL-TIME** Retail Brand Experience Associate to be part of our team in **Georgetown Washington, DC**! _This is a non-exempt position, meaning it is hourly and you are entitled to overtime pay. We offer competitive pay plus monthly bonus!_ * __Note on Location_ : You will be working on-site at our location in GEORGETOWN, DC. This is not a remote position._ * __Note on Pay Transparency:_ The pay range for this role is $21.00-$24.56 Hourly, plus potential monthly bonus._ **WHAT YOU’LL BE WORKING ON** ** _Overall_** * Work with team and individually to meet and exceed sales targets and KPIs. * Maintain the highest level of product knowledge and expertise; Stay up-to-date with all products and procedures. * Bring a customer centered approach to executing on sales goals. * Accept and implement coaching and feedback to achieve individual and team performance goals. * Assist guests with resolving customer experience issues and provide an exceptional customer experience unlike any other in our industry! * Record and relay recurring customer feedback and insights to internal teams such as tech, marketing, design, and product in order to constantly improve the customer experience. * Collaborate with teams such as customer experience, production, and logistics in order to maintain a low return rate * Perform other duties as assigned. ** _Retail_** * Engage in daily in person sales activities, including conducting sales through chats, phones, and virtual appointments. * Ensure the sales floor, windows, displays, and back stock areas are kept clean, organized, and visually appealing at all times. * Assist with planning and executing events & community programs. * Assist with suggesting methods to improve area operations, efficiency, and service. * Ability to lift 200 lbs. and be on your feet all day. **_Digital_** * Engage in daily digital sales activities, including conducting sales through chats, phones, and virtual appointmen
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