Avocado Green Brands
lifestyle and eco-luxury brand
RetailBrandAssociate
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Retail Brand Associate at Avocado Green Brands. Skills: sales, customer service, brand experience. Work with team and individually to meet and exceed sales targets and KPIs.. Maintain the highest level of product knowledge and Stay up-to-date with all products and procedures.”
What You'll Achieve.
meet and exceed sales targets and KPIs; achieve individual and team performance goals; maintain a low return rate
Industry & Context.
Assist guests with resolving customer experience issues
Ability to lift 200 lbs., Ability to remain in a stationary position, often standing or sitting for prolonged periods., Ability to execute repeating motions that may include the wrists, hands and/or including reaching or bending repeatedly., Ability to adjust or move objects up to 50 pounds in all directions., Capability to lift up to 200 pounds using lifting aids and/or equipment., Operates a computer and other office machines such as printers and tablets., Must be comfortable taking phone and video appointments., Must have a flexible schedule- including weekends and holidays.
What They're Looking For.
Must Have
Must be comfortable taking phone and video appointments., Must have a flexible schedule- including weekends and holidays., Regular and predictable attendance.
Nice to Have
Customer service or retail experience is a plus., Experience responding to live chats and using a CRM platform (TalkDesk, Intercom, Kustomer, etc. ) is a plus., Experience tracking KPIs or Sales Goals a plus, Mac and Google suite proficiency is also a plus!, Café training experience running branded events is a plus!
What You'll Do.
Work with team and individually to meet and exceed sales targets and KPIs.
Maintain the highest level of product knowledge and Stay up-to-date with all products and procedures.
Bring a customer centered approach to executing on sales goals.
Accept and implement coaching and feedback to achieve individual and team performance goals.
Assist guests with resolving customer experience issues and provide an exceptional customer experience unlike any other in our industry!
Record and relay recurring customer feedback and insights to internal teams such as tech
and product in order to constantly improve the customer experience.
Perform other duties as assigned.
Engage in daily in person sales activities
including conducting sales through chats
and virtual appointments.
Ensure the sales floor
and back stock areas are kept clean
and visually appealing at all times.
Assist with planning and executing events & community programs.
Assist with suggesting methods to improve area operations
Engage in daily digital sales activities
including conducting sales through chats
and virtual appointments.
Follow up with customers through the CRM platform and ensure a wholesome experience by being a resource to them.
Assist team with managing the daily workload of responding to customer emails.
How You'll Work.
Team & Collaboration
Work with team and individually to meet and exceed sales targets and KPIs.; Record and relay recurring customer feedback and insights to internal teams such as tech, marketing, design, and product in order to constantly improve the customer experience.; Collaborate with teams such as customer experience, production, and logistics in order to maintain a low return rate; Assist team with managing the daily workload of responding to customer emails.; Communicate with other team members to update on the status of a task.
Communication Scope
Excellent verbal and written communicator with a passion for people.
Full Job Description
Avocado Green Brands is a mission-driven lifestyle and eco-luxury brand, fueled by green living, sustainability, radical honesty, authenticity, storytelling, social responsibility, and remarkable customer experiences. We make mattresses, bedding products, apparel and beauty products in California using the finest natural and organic materials. The mission of Avocado is to be the****world’s most sustainable brand** \- **the pinnacle of certified organic mattresses, luxury bedding, and quality wood furniture. ****As a mission driven company, Avocado asks all employees to uphold its high standards of environmental and social responsibility and support initiatives and strategies that help Avocado continue to raise the bar for what it means to be a sustainable company.**** **AGB fun facts** : * We’re a certified B Corp and Climate Neutral certified. * We donate 1% of revenues to vetted nonprofits through our commitment to 1% For the Planet. * Our products are organic certified by GOTS. * Our factories are powered by renewable energy and are approaching zero waste. * We care for nearly 200,000 sheep and grow and produce our own natural latex from our own farms. **THE ROLE** Avocado is currently looking for a FULL-TIME Retail Brand Experience Associate to be part of our team in Portland, Oregon. _This is a non-exempt position, meaning it is hourly and you are entitled to overtime pay. We offer competitive pay plus monthly bonus!_ * __Note on Location_ : You will be working on-site at our location in _Portland, Oregon. _This is not a remote position._ * __Note on Pay Transparency:_ The pay range for this role is _ $_17.00 - $19.63 Hourly, plus potential monthly bonus._ **WHAT YOU’LL BE WORKING ON** _**Overall**_ * Work with team and individually to meet and exceed sales targets and KPIs. * Maintain the highest level of product knowledge and expertise; Stay up-to-date with all products and procedures. * Bring a customer centered approach to executing on sales goals. * Accept
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