Avocado

RetailBrandAssociate

$0–0k Corte Madera, California, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Retail Brand Associate at Avocado. Skills: Sales, Customer service, Brand experience. Meet sales targets. Exceed sales targets”

What You'll Achieve.

Meet and exceed sales targets; Meet and exceed KPIs; Achieve individual performance goals; Achieve team performance goals; Maintain a low return rate

Industry & Context.

Problems you'll solve

Resolving customer experience issues

Eligibility Requirements

Ability to lift 200 lbs, Be on your feet all day, Move objects up to 50 pounds, Lift up to 200 pounds, Operate computer, Operate printers, Operate tablets, Flexible schedule including weekends, Flexible schedule including holidays

What They're Looking For.

Must Have

Must be comfortable taking phone and video appointments, Must have a flexible schedule, Regular and predictable attendance

Nice to Have

Customer service experience is a plus, Retail experience is a plus, Experience responding to live chats is a plus, Using a CRM platform is a plus, Experience tracking KPIs is a plus, Experience tracking Sales Goals is a plus, Mac proficiency is a plus, Google suite proficiency is a plus, Café training experience running branded events is a plus

What You'll Do.

Maintain product knowledge

Stay up-to-date with products

Stay up-to-date with procedures

Bring customer centered approach

Execute on sales goals

Achieve performance goals

Assist guests with resolving issues

Provide exceptional customer experience

Record customer feedback

Relay customer feedback

Improve customer experience

Collaborate with teams

Maintain low return rate

Engage in daily sales activities

Conduct sales through chats

Conduct sales through phones

Conduct sales through virtual appointments

Ensure sales floor is clean

Ensure windows are clean

Ensure displays are clean

Ensure back stock areas are clean

Keep sales floor organized

Keep windows organized

Keep displays organized

Keep back stock areas organized

Keep sales floor visually appealing

Keep windows visually appealing

Keep displays visually appealing

Keep back stock areas visually appealing

Assist with planning events

Assist with executing events

Assist with planning community programs

Assist with executing community programs

Suggest methods to improve operations

Suggest methods to improve efficiency

Suggest methods to improve service

Engage in daily digital sales activities

Follow up with customers

Be a resource to customers

Assist team with managing workload

Respond to customer emails

How You'll Work.

Team & Collaboration

Work with team; Collaborate with teams; Work with internal teams; Work with customer experience; Work with production; Work with logistics; Work with peers; Work with leaders

Communication Scope

Verbal communicator; Written communicator

Full Job Description

**THE ROLE** Avocado is currently looking for a **FULL-TIME** Retail Brand Experience Associate to be part of our team in **Corte Madera, CA**! _This is a non-exempt position, meaning it is hourly and you are entitled to overtime pay. We offer competitive pay plus a monthly bonus!_ * __Note on Location_ : You will be working on-site at our location in _ **Corte Madera, CA** _. This is not a remote position._ * __Note on Pay Transparency:_ The pay range for this role is $21.00 - $24.56 __Hourly, plus potential monthly bonus._ **WHAT YOU’LL BE WORKING ON** ** _Overall_** * Work with team and individually to meet and exceed sales targets and KPIs. * Maintain the highest level of product knowledge and expertise; Stay up-to-date with all products and procedures. * Bring a customer centered approach to executing on sales goals. * Accept and implement coaching and feedback to achieve individual and team performance goals. * Assist guests with resolving customer experience issues and provide an exceptional customer experience unlike any other in our industry! * Record and relay recurring customer feedback and insights to internal teams such as tech, marketing, design, and product in order to constantly improve the customer experience. * Collaborate with teams such as customer experience, production, and logistics in order to maintain a low return rate * Perform other duties as assigned. ​** _Retail_** * Engage in daily in person sales activities, including conducting sales through chats, phones, and virtual appointments. * Ensure the sales floor, windows, displays, and back stock areas are kept clean, organized, and visually appealing at all times. * Assist with planning and executing events & community programs. * Assist with suggesting methods to improve area operations, efficiency, and service. * Ability to lift 200 lbs. and be on your feet all day. **_Digital_** * Engage in daily digital sales activities, including conducting sales through chats, phones, and virtual app

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