Meow Wolf
RetailAssociate
“Retail Associate at Meow Wolf. Skills: customer service, sales. Welcome guests to the exhibition and/or gift shop and answer their questions. Perform job responsibilities with a creative flair that elevates the exhibition narrative”
Industry & Context.
Must be 18 years of age or older at the time of hire, Ability to work a flexible schedule, including weekdays, weekends, evenings, and holidays, Works in indoor settings with exposure to noisy environments, dim lighting, visual effects including strobing lights, special effects, fog machines, and small and/or enclosed spaces., When working in outdoor settings, the position is exposed to weather conditions, and varied temperatures., Moving in different positions to accomplish tasks in various environments, including tight spaces., Remaining in a stationary position for prolonged periods., Repeating motions that may include the wrists, hands, and/or fingers., The positioning of moving objects up to 20 pounds, occasionally while on a stepstool., All employees will comply with company and OSHA standard workplace safety protocols.
What They're Looking For.
Must Have
service skills and a welcoming demeanor required, Basic understanding of sales principles and customer service practices, Communicate with others to exchange information, Embody Meow Wolf customer service expectations to enhance guest’s experience, Learn and operate ticketing and point-of-sale systems, Follow and enforce safety rules, Maintain composure in stressful situations, Adaptable to changes in a fast-paced work environment, An interest in the arts, Ability to work a flexible schedule, including weekdays, weekends, evenings, and holidays, Must be 18 years of age or older at the time of hire
Nice to Have
Prior work experience in high-volume, guest-facing spaces such as retail, museums, theme parks, recreation facilities, escape rooms, Prior experience with point-of-sale systems, Hidden talents that can be employed as part of the persona including but not limited to: singing, dancing, magic, comedy, conversationalist, impersonator, or otherwise, Bilingual, especially but not limited to English and Spanish
What You'll Do.
Welcome guests to the exhibition and/or gift shop and answer their questions
Perform job responsibilities with a creative flair that elevates the exhibition narrative
Deliver a memorable guest experience through exceptional customer service
Monitor crowds and assist with crowd control to ensure the safety of guests and staff
Remain knowledgeable on products offered and discuss available options
Maintain in-stock and presentable conditions throughout the Retail space
Process POS (point of sale) purchases and merchandise returns
Receive products and stock the sales floor
including processing incoming shipments
Comply with inventory control procedures
Respond to injuries and emergencies appropriately
including reporting incidents to the Manager on Duty
Fulfill other duties as required or directed by management
How You'll Work.
Team & Collaboration
Collaborate with other team members to create and maintain a pleasant environment for guests
Communication Scope
Communicate with others to exchange information
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