Crystal Bridges & The Momentary
Museum
RetailAssociate
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Retail Associate at Crystal Bridges & The Momentary. Skills: Guest engagement, Selling, Product knowledge, Overall shopkeeping. Deliver a positive, friendly experience by engaging the guest through conversation and service.. Enhance the guest experience by focusing on customers and not on projects during prime hours.”
What You'll Achieve.
Cultivation of a store environment that surprises and delights our guests/customers each time they walk through our doors.; Provide exceptional service in all aspects of the sales floor – guest engagement, selling, product knowledge, styling, cash wrap, restock and overall shopkeeping.; Maintain product and visual standards; Ensure timely completion of personalized and framed art print orders; Ensure that a high level of guest engagement is always maintained
Industry & Context.
The ability to think creatively and be a thoughtful problem solver
Bending, lifting, carrying, and reaching stock shelves at least 5’ in height and up to 40 lbs., Pushing or pulling more than 40 lbs. and opening multiple doors while pushing loaded carts., Standing 4+ hours at a time., Ability to use step ladder to reach merchandise on 6’ high shelves., Ability to sit for long periods of time., Work will be performed in the stores, spaces and grounds., Must have flexibility and an open availability work schedule - Sunday through Saturday, daytime, evenings, weekends, holidays, and on-call for emergencies., Required: Two Saturdays and Sundays a month.
What They're Looking For.
Must Have
High School graduate or equivalent, Professional verbal communication skills, Excellent writing and analytical skills, Minimum of 1-year related experience and/or training in a customer service-oriented field, Previous experience in a retail environment, Familiar experience with POS systems, The ability to think creatively and be a thoughtful problem solver
Nice to Have
A love of and experience with art, fashion, or consumer brands
What You'll Do.
friendly experience by engaging the guest through conversation and service.
Enhance the guest experience by focusing on customers and not on projects during prime hours.
Contribute to the overall store culture by being positive
and helpful to others and act as a positive role model to peers
Work productively within the team and take initiative to work with others toward a common
Demonstrate proficiency in job knowledge
participate in the processing of new shipment
help the team to keep receiving and back stock areas clean and organized
Exhibit awareness of loss prevention guidelines
Always adhere to company health & safety regulations
Uphold store merchandising and cleanliness standards
Support personalized and framed art print orders from start to finish
communicating with customers and internal teams to ensure timely completion
Support sales by assisting in merchandising and display projects
Exhibit a familiarity with current product
trend awareness and how they reflect with the exhibitions
Balance individual (own) cash drawer at the end of each shift and always follow cash handling procedures to ensure accurate accounting of all revenue.
Support departments during performances
special events and festivals
Support other departments as needed
to ensure that a high level of guest engagement is always maintained
Proactively seek and obtain information regarding museum policies/promotions
and events to provide a high level of guest engagement
Become familiar with museum buildings
and community to provide appropriate information and direction to guests
How You'll Work.
Team & Collaboration
Contribute to the overall store culture by being positive, respectful, and helpful to others and act as a positive role model to peers; Work productively within the team and take initiative to work with others toward a common, collaborative goal; Assist in the training and development of peers; Actively participate in daily and department meetings; Support departments during performances, special events and festivals; Support other departments as needed, to ensure that a high level of guest engagement is always maintained
Communication Scope
Professional verbal communication skills; Excellent writing and analytical skills
Full Job Description
The mission of Crystal Bridges Museum of American Art is to welcome all to celebrate the American spirit in a setting that unites the power of art with the beauty of nature. Founded by philanthropist and arts patron Alice Walton, Crystal Bridges is a public non-profit charitable organization. **Job Description:** **Position Title:** Retail Associate **FLSA Classification:** Non-Exempt **Division:** Operations **Department:** Retail **Reports to:** Retail Operations Manager **Date Reviewed:** 5/5/2026 ** _About Crystal Bridges & The Momentary:_** Crystal Bridges is a museum of American art located in Bentonville, Arkansas. We explore the unfolding story of America by actively collecting, exhibiting, interpreting, and preserving outstanding works that illuminate the American heritage and artistic possibilities. Founded by Alice Walton in 2005, the museum opened in 2011 and is a public, non-profit charitable organization with free admission. The Momentary is a new contemporary art space that opened to the public on February 22, 2020, in downtown Bentonville, Arkansas. A satellite to Crystal Bridges, the Momentary presents visual, performing, and culinary arts. The mission of the Momentary is to champion contemporary art’s role in everyday life and explore the unfolding story of contemporary American arts in an international context by actively commissioning and exhibiting outstanding works that explore new ideas and inspire action. **_Position Summary:_** The Retail Associate supports the store leadership team through the cultivation of a store environment that surprises and delights our guests/customers each time they walk through our doors. We envision someone with a vibrant personality, an efficient nature, and natural warmth. Our ideal candidate will provide exceptional service in all aspects of the sales floor – guest engagement, selling, product knowledge, styling, cash wrap, restock and overall shopkeeping. They are a team player through supporting daily process
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