Marie Curie

End-of-life care

RetailAssistant

£0–0k Solihull, United Kingdom PART TIME
The Brief

“Retail Assistant at Marie Curie. Skills: Sales generation, Customer service, Stock management, Volunteer coaching, Community engagement. Encourage sales. Provide excellent customer service”

What You'll Achieve.

Maximising sales; Maximising Gift Aid income; Ensuring minimal stock loss; Driving repeat custom; Driving stock donation; Driving volunteer recruitment; Driving community involvement

Industry & Context.

End of life care
Eligibility Requirements

Sole responsibility for the running of the store, Lone working, Must be 18 or over

What They're Looking For.

Must Have

Previous retail experience, Experience of cash handling and financial management procedures (including completion of sales records), interpersonal and communication skills, with a customer-first attitude and the ability to communicate with tact and discretion, Ability to work well both independently and as part of a team, Good organisational skills and the ability to prioritise workload, balancing competing demands, Understanding of health and safety procedures in a retail environment

Nice to Have

Previous retail experience, preferably in fashion/clothing, Experience in managing and motivating volunteers is desirable

What You'll Do.

Provide excellent customer service

Uphold the highest standards of stock presentation and store cleanliness

Assist the Retail Manager in maximising sales by maintaining high standards of display and layout

ensuring proper stock rotation

and securing realistic pricing on donated items

Ensure donated goods are processed according to set standards and timeframes

and that pricing is in line with charity guidelines

Maximise Gift Aid income and oversee the proper display and administration of bought-in goods

ensuring minimal stock loss

Customer engagement and leading by coaching volunteers and staff to have great conversations with every customer on 'Rounding up' their purchase

making an 'add donation' for our charity and signing up for our loyalty scheme

Engage with the community to drive repeat custom

volunteer recruitment and community involvement

Manage volunteers and ensuring all staff and volunteers are following Marie Curie procedures and guidelines

In the absence of the Retail Manager

taking responsibility for the overall management and operation of the store

How You'll Work.

Team & Collaboration

Join an incredible team; Work well as part of a team; Collaborative workplace

Communication Scope

Interpersonal and communication skills; Ability to communicate with tact and discretion; Great conversations with every customer

Free ATS check

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