Neiman Marcus
Retail
RestaurantHost
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Restaurant Host at Neiman Marcus. Skills: Customer service, Restaurant operations. Greet and seat customers. Monitor server performance”
Industry & Context.
Problem-solving skills
Standing, Bending, Climbing stairs, Lifting 35 pounds, Flexible schedule, Evenings, Weekends, Holidays
What They're Looking For.
Must Have
Knowledge of OpenTable platform, Ability to work autonomously, Ability to interact graciously with the public, Handle multiple duties at the same time, Exceptional customer service skills, Problem-solving skills, Standing, bending, climbing stairs, Lifting and carrying 35 pounds, Willing to work a flexible schedule, Willing to work evenings, weekends, and holidays
Nice to Have
High School diploma or GED preferred
What You'll Do.
Greet and seat customers
Monitor server performance
Observe proper telephone etiquette
Handle reservations through OpenTable
Handle inquiries regarding hours of operation
Handle inquiries regarding specials
Handle inquiries regarding events
Organize reservations
Maximize seating during operating hours
Optimize customer traffic
Adhere to established accounting procedures
Maintain knowledge of the POS system
Keep flow of service to standards
Participate in daily pre-shift meetings
Maintain cleanliness of menus
Maintain presentability of menus
Maintain hygiene standards
Adhere to posted work schedule
Follow procedures for schedule changes
Follow procedures for shift changes
How You'll Work.
Team & Collaboration
Daily pre-shift meetings
Communication Scope
Oral communication; Written communication
Full Job Description
Salary Range $18.07 - $22.60* **_Job Description:_** **WHO WE ARE:** Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled services, and exclusive activations for customers in Pursuit of the Extraordinary. It is known for creating the Neiman Marcus magic through exceptional customer experiences including the Neiman Marcus Awards, Fantasy Gifts, seasonal campaigns, and “Retail-tainment” initiatives. Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. It serves customers across its 36 stores, digital channels, and through remote selling. It is part of Saks Global’s portfolio of world-class luxury retailers and real estate assets. **YOU WILL BE:** The Restaurant Host serves Neiman Marcus customers in a warm, accommodating, and professional manner by greeting and seating customers. **WHAT YOU WILL DO:** • Maintains presence at host stand / door to professionally and graciously greet and seat customers • Monitors server performance to ensure smooth service during the customers’ dining experience • Observes proper telephone etiquette • Handles reservations through OpenTable platform (including VIPs) and any additional inquiries regarding hours of operation, specials, events, etc. • Organizes reservations, maximizes seating during operating hours, and optimizes staffing and customer traffic • Adheres to established accounting procedures for all transactions, including all authorized methods of payment and maintains knowledge of the POS system • Keeps flow of service to standards (e.g., proper seating of customers to each wait station) • Participates in daily pre-shift meetings • Fulfills duties that may involve lifting objects (e.g., tables, chairs, highchairs, etc.) • Maintains cleanliness and presentability of all menus and menu covers • Maintains the highest level of hygiene standards to include, but not limited
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