Level99
Leadership
RestaurantGeneralManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Restaurant General Manager at Level99. Skills: Floor presence, Event execution, Guest connection, Team development. Connect with guests. Cultivate relationships”
What You'll Achieve.
Maximizing the Taproom & Beer Hall; Contributing to overall standard of hospitality; Advancing the Level99 brand; Achieve guest and team hospitality goals
Industry & Context.
Quick to react; Skill in leading and navigating hard conversations
Ability to work a flexible schedule, Able to be onsite 5 days a week, Able to work nine hour-plus shifts, Ability to stand, sit, squat or walk for extended periods, Walk up and down stairs, Lift and carry up to 50 pounds, Work well under pressure, High tolerance for ambiguity
What They're Looking For.
Must Have
Ability to work a flexible schedule, Able to be onsite 5 days a week, Able to work nine hour-plus shifts, Able to grasp, reach overhead, push, lift and carry up to 50 pounds, Ability to work well under pressure, Excellent verbal and written communication skills, Highly organized with attention to detail, High integrity and professionalism, High School education or equivalent, Understands, utilizes and embraces new technology, Microsoft Office, Google Workspace, Ability to promote positive, fair, and ethical relations, Compassionate, empathetic, humble, respectful, and kind
Nice to Have
Knowledge of a second language, particularly Spanish, B. S. in Hospitality Management, Previous General Manager experience
What You'll Do.
Cultivate relationships
Listen to guest needs
Listen to staff needs
Lead hard conversations
Navigate hard conversations
See what needs to be done
Maintain operational systems
Schedule hourly employees
Utilize best practices
Ensure Cost of Goods maintained
Adhere to food safe processes
Ensure events are staffed
Support food and beverage teams
Support entertainment teams
How You'll Work.
Team & Collaboration
Works closely with multiple key departments; Work with all management teams; Support food and beverage teams; Support events teams; Support entertainment teams
Communication Scope
Excellent verbal and written communication skills
Full Job Description
## Description WHO WE ARE Level99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about 1–4 minutes and is built for 2–6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard. Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, and is opening in West Hartford, CT, Disney Springs, FL, King of Prussia, PA, and Paramus, NJ. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details. JOB DESCRIPTION The Level99 team is seeking a Restaurant General Manager who will play an integral part in the Night Shift Kitchen + Tap management team. This role works closely with multiple key departments within the operation, including the Events Department, Culinary, and Entertainment departments for the smooth functioning of the Tap Room and Beer Hall, in addition to supporting increased event execution efficiency while elevating and upholding hospitality standards. The role requires an inspirational leader whose primary responsibilities are impactful floor presence in-service, event execution, connecting with guests, maximizing the Taproom & Beer Hall, and contributing to Level99 and Night Shift Natick’s overall standard of hospitality. The Restaurant General Manager is passionate about getting the details right, continually improving, meeting guest needs before being asked, and ad
Applying for this Restaurant General Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Lever
- Lever uses a streamlined one-page form — apply in under 5 minutes.
- LinkedIn import works well; review parsed data before submitting.
- The cover letter field is optional but visible to reviewers — use it to differentiate.
- Referral codes from employees can significantly boost visibility of your application.
ANONYMOUS · UNFILTERED
What do employees actually say about Level99?
Real rants from real employees. Read before you apply.