DigiOutsource
online gaming
ResponsibleGamblingSpecialist
“Responsible Gambling Specialist at DigiOutsource. Skills: Responsible Gambling, Customer Interaction Programme, compliance, account reviews, customer support. Supporting the delivery of our Customer Interaction Programme. all tasks covering, assisting and protecting our customers to ensure they are gambling responsibly”
What You'll Achieve.
excel at creating a safe environment for our customers to stay ahead of the game.
Industry & Context.
impeccable problem-solving skills.; Ability to identify, analyse and conclude behaviour outside of the normal.
credit and criminal record check will be conducted, qualification verification check will be done
What They're Looking For.
Must Have
Minimum 12 months working experience in a role that equips you with sound knowledge of the Responsible Gambling Policy and Procedures., verbal and written communication skills, with the ability to convey complex ideas clearly and effectively, Ability to identify, analyse and conclude behaviour outside of the normal., Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals, Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope, Exceptional attention to detail, ensuring high standards of quality in all outputs, Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations, Must be self-motivated and pro-active with impeccable problem-solving skills., Ability to identify, analyse and conclude behaviour outside of the normal.
Nice to Have
In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends, A degree or diploma in behavioural science, legal or regulatory compliance., Previous experience in the online gaming or casino industry, with a understanding of player behaviour and industry regulations, Previous experience in Risk & Fraud, Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards, Experience in developing and executing customer retention strategies
What You'll Do.
Supporting the delivery of our Customer Interaction Programme
assisting and protecting our customers to ensure they are gambling responsibly
Conducting account reviews to determine whether a Customer Interaction Programme (CIP intervention is required
and which level of intervention based on a thorough review.
Performing appropriate actions on accounts that support Responsible Gambling (RG).
Conducting follow up calls to customers who contact the Customer Call Centre (CSC) threatening suicide or self-harm.
Completing all RG-related inbound emails received from customers and taking the relevant action.
Reviewing RG tasks conducted by the CSC when required and assessing and where necessary.
Provide compliance and Responsible Gambling (RG) process direction and assistance to the CSC.
Informing the RG Team Lead (TL) of any higher-level interventions.
Liaising with the RG Service Manager and the Customer Care Operations Manager when needed.
Actioning ad-hoc escalations and queries.
Reviewing self-exclusion removal requests and executing in line with process.
How You'll Work.
Team & Collaboration
Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals; Liaising with the RG Service Manager and the Customer Care Operations Manager when needed.
Communication Scope
verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
Process & Methodology
Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
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