MaintainX
SaaS
Responsabledelaformationdesclients
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Responsable de la formation des clients at MaintainX. Skills: Customer training, ELearning content, Video creation. Define educational content requirements. Research customer personas”
Industry & Context.
What They're Looking For.
Must Have
5+ years education role, 3+ years eLearning content development, Proficiency Camtasia, Proficiency Articulate, Proficiency Adobe Captivate, Proficiency Parta, Familiarity Learning Management Systems, Experience subject matter experts, Experience content localization, Communicate technical concepts, Grammar, aesthetics, consistency
Nice to Have
Industrial maintenance experience, Manufacturing experience, CMMS experience, EAM experience, SaaS company experience
What You'll Do.
Define educational content requirements
Research customer personas
Develop educational content
Manage content localization pipeline
Audit educational channels
Develop content maintenance strategy
Contribute to training roadmap
Advise on curriculum design
Advise on content design
How You'll Work.
Team & Collaboration
Customer Success teams; Product teams; Marketing teams; Customer training team
Communication Scope
Technical communication
Full Job Description
MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding https://www.getmaintainx.com/newsroom/maintainx-raises-150m led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100 https://www.getmaintainx.com/blog/maintainx-named-to-2025-forbes-cloud-100, the definitive ranking of the top 100 private cloud companies in the world. We're growing fast and hiring the talent to match. MaintainX est la plateforme la plus utilisée au monde en matière de gestion des actifs et d'intelligence du travail pour les environnements industriels et de première ligne, avec plus de 13 000 clients dont Duracell, Shell, Cintas et Brenntag. Nous avons levé 150 millions de dollars lors de notre série D, menée par Bessemer Venture Partners et Bain Capital Ventures, portant notre financement total à 254 millions de dollars, et évaluant l’entreprise à 2,5 milliards de dollars. Nous figurons également au prestigieux classement Forbes Cloud 100 2025, qui répertorie les 100 meilleures entreprises infonuagiques privées à l'échelle mondiale. Relevant du gestionnaire principal de la formation client, le gestionnaire ou la gestionnaire de la formation client sera responsable de la conception, de la production et de la mise à jour du contenu éducatif destiné aux canaux de formation client de MaintainX. Ce rôle sera axé sur la création de contenu permettant aux utilisateurs et utilisatrices de MaintainX d'acquérir les compétences essentielles pour réussir en tant que professionnels et professionnelles de la maintenance et de la fiabilité. Cela comprend la création de cours et de vidéos pour l'Académie MaintainX, ainsi que le soutien en conception pédagogique pour des offres telles que des ateliers et des certifications. Dans ce rôle, vous travaillerez en étroite collaboration avec les é
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