Our Future Growth Plans
Insurance
ResourcePlanningAnalyst
“Resource Planning Analyst at Our Future Growth Plans. Skills: Resource planning, Demand forecasting, Capacity planning. Create strategic planning models. Develop strategic planning models”
What You'll Achieve.
Ensure accurate FTE requirements; Ensure targets are planned; Ensure customers are provided excellent service; Ensure agents are available; Reduce Customer impact; Reduce financial impact; Balance Customer demands; Balance People demands
Industry & Context.
Analytical thinking
What They're Looking For.
Must Have
Planning cycle knowledge, Contact centre planning knowledge, Capacity planning principles knowledge, Advanced Excel skills, Forecasting techniques understanding, Analytical techniques understanding, Shrinkage models interpretation, Multi-channel planning approaches interpretation, Work under pressure, Work to strict deadlines, High attention to detail, Accuracy in all outputs, Analytical thinking, Influence effectively, Negotiate effectively, Proven planning experience, Contact centre environment experience, Excel-based models application, WFM tools application
Nice to Have
Regression analysis knowledge
What You'll Do.
Create strategic planning models
Develop strategic planning models
Own strategic planning models
Prepare customer demand forecasts
Formulate recruitment plans
Conduct impact assessment modelling
Collaborate on budget demand
Collaborate on supply plans
Collaborate with stakeholders
Agree actions to close variances
Communicate plans to colleagues
Identify data source integrity
Check data source integrity
Identify exception source
Identify change source
Present technical plans
Build stakeholder relationships
Maintain stakeholder relationships
Build colleague relationships
Maintain colleague relationships
Feed issues into planning cycle
How You'll Work.
Team & Collaboration
Operational partners; Commercial partners; Colleagues in PDMI
Communication Scope
Communicate clearly; Communicate confidently; Present complex plans
Applying for this Resource Planning Analyst role?
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