ResourcePlanningAnalyst

**Resource Planning Analyst** **Location: Hybrid/Remote with occasional visits to our Nottingham office.** **Salary: up to £32,000** **Contract Type: Permanent** We have a fantastic opportunity for a Resource Planning Analyst here at Domestic & General. The successful candidate will be responsible for the accurate creation, development and ownership of medium to long-term strategic planning models for all operational areas to ensure accurate FTE requirements and operational and commercial targets are planned for. **About You** To be successful in this role, you will be able to: * Apply strong knowledge of the planning cycle, contact centre planning, and capacity planning principles * Utilise WFM systems and advanced Excel skills to deliver accurate, efficient plans * Demonstrate understanding of forecasting and analytical techniques (e.g. regression) * Interpret and apply shrinkage models and multi-channel planning approaches * Work effectively under pressure and to strict deadlines * Communicate clearly and confidently with stakeholders at all levels * Maintain high attention to detail and accuracy in all outputs * Use strong analytical thinking to drive insights and results * Influence and negotiate effectively to achieve business outcomes * Bring proven experience in planning within a contact centre environment * Apply both Excel-based models and WFM tools to deliver robust planning solutions **The Role** * Prepare long-term (monthly) customer demand forecasts accurately and efficiently to ensure customers are provided with excellent customer service. * Formulate recruitment plans to ensure physical location of agents are available as required alongside operational targets. * Conduct impact assessment modelling to understand the impacts of contact centre changes and how these flow into the capacity plan. * Collaborate with colleagues to ensure budget demand and supply plans align with customer and client expectations * Collaborate with operational stakeholders to