Phoenix Software
IT solutions and managed service provider
Resource&EngagementCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Resource & Engagement Coordinator at Phoenix Software. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, administrative / scheduling role, organisation and prioritisation skills, communication skills. Checking and releasing services orders. tracking Volume Service Agreements and proactive days as part of support contracts”
What You'll Achieve.
checking and releasing services orders; tracking Volume Service Agreements and proactive days as part of support contracts; produce and present detailed reports on team performance, project status, and business metrics to senior management
Industry & Context.
sound judgement; confidence and ability to make decisions for yourself and the wider team
BPSS Check
What They're Looking For.
Must Have
proven experience in a similar administrative / scheduling role within a fast-paced work environment, sound judgement, confidence and ability to make decisions for yourself and the wider team, Prior experience in a similar role, Great attention to detail, Able to switch task seamlessly and embrace being part of a busy team, First class organisation and prioritisation skills, Able to see the bigger picture view, Ability to communicate confidently at all levels, Ability to embrace feedback, both positive and negative, Ability to retain large and diverse types of information and be able to articulate it back to an audience, BPSS Check
What You'll Do.
Checking and releasing services orders
tracking Volume Service Agreements and proactive days as part of support contracts
Management of the team diary to include scheduling holidays
meetings and confirming project bookings with customers
Assigning the appropriate level of resource to scoping calls
meetings and customer projects
Liaising with Sales Teams and Overlays to schedule any pre-sales activities
Liaise directly with customers to schedule and book Workshops and Teams Webinars
providing regular updates for registrations
Liaise regularly with senior management via weekly sync calls and via Team chats to discuss upcoming workloads
availability and escalations
Regularly produce and present detailed reports on team performance
and business metrics to senior management
Update and maintain project and availability spreadsheets as required
How You'll Work.
Team & Collaboration
Be the first point of contact for enquiries from Technical Consultants, Sales Teams and customers.; Liaising with Sales Teams and Overlays to schedule any pre-sales activities.; Liaise regularly with senior management via weekly sync calls and via Team chats to discuss upcoming workloads, availability and escalations.
Communication Scope
Ability to communicate confidently at all levels; Ability to retain large and diverse types of information and be able to articulate it back to an audience
Process & Methodology
confirming project bookings with customers, Assigning the appropriate level of resource to scoping calls, meetings and customer projects, Update and maintain project and availability spreadsheets
Full Job Description
**Overview of the role ** Phoenix is a leading UK IT solutions and managed service provider, with a deep specialism in the public sector. We work with organisations across government, healthcare, defence, public safety, education, housing, and the charity sector - helping them modernise with confidence across cloud, data and AI, cyber security, and managed services. Through strategic partnerships with the world's leading technology providers - and a trusted place on the major public sector frameworks - our work has a direct impact on the services that millions of people rely on every day. Due to continued growth, we are hiring a new Resource & Engagement Coordinator on a 12 month fixed term contract to oversee the day to day running of one of our consultancy teams. **What will you be doing? ** * Checking and releasing services orders and tracking Volume Service Agreements and proactive days as part of support contracts. * Be the first point of contact for enquiries from Technical Consultants, Sales Teams and customers. * Management of the team diary to include scheduling holidays, calls, meetings and confirming project bookings with customers. * Assigning the appropriate level of resource to scoping calls, meetings and customer projects. * Liaising with Sales Teams and Overlays to schedule any pre-sales activities. * Liaise directly with customers to schedule and book Workshops and Teams Webinars, providing regular updates for registrations, where requested. * Liaise regularly with senior management via weekly sync calls and via Team chats to discuss upcoming workloads, availability and escalations. * Regularly produce and present detailed reports on team performance, project status, and business metrics to senior management. * Update and maintain project and availability spreadsheets as required. [](https://www.phoenixs.co.uk/wp-content/uploads/2024/09/The-Phoenix-Software-Culture-Blueprint-External.pdf)**Why should you apply? ** At Phoenix, our ambition is to be t
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