Westgate Resorts
Hospitality
ResortMascot
“Resort Mascot at Westgate Resorts. Skills: Creating a vibrant and welcoming atmosphere, Engage with families, Bring joy to children, Add an extra layer of fun to resort events and daily interactions, Deliver our Service Philosophy to life, Providing a quality vacation experience that exceeds expectations, Maintaining the mascot's character integrity, Ensuring safety and positivity in every interaction. Wear a mascot costume including head, torso, arms, legs, hands, and feet. Maintain character i”
What You'll Achieve.
Create a vibrant and welcoming atmosphere for our Owners, Guests and Team Members; Help travelers enjoy an unforgettable, beach-going adventure with the whole family; Ensure a positive guest experience; Ensure a seamless and consistent guest experience
Industry & Context.
Costume fits individuals between 5'0" and 5'10" tall and weighing up to 15 pounds, The Team Member must regularly lift and/or move up to 15 pounds
What They're Looking For.
Must Have
High school diploma or general education degree GED, Must be able to work weekends and holidays as needed, Required to pass a background screen, drug test, and prove eligibility to work in the United States, Follow instructions without close supervision
What You'll Do.
Wear a mascot costume including head
Maintain character integrity by staying in character at all times
including non-verbal communication only
Greet Guests and Owners warmly in the lobby during daily check-ins and interact with families and children throughout the resort
Be available for photos and ensure a positive guest experience
Attend and maintain an active presence at Westgate events
including Welcome Parties
and any on-property gatherings
and drinks to families
Visit key resort locations such as the Lobby
and other areas as needed
Act as a “mascot handler” when needed to ensure safety and serve as a liaison between guests and the mascot
Assist with lobby and sales floor greetings when the mascot is not in use
Adhere to department training standards to ensure a seamless and consistent guest experience
Perform other duties as assigned to support resort operations and guest engagement
How You'll Work.
Team & Collaboration
Serve as a liaison between guests and the mascot
Communication Scope
Non-verbal communication
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