ResortHost

# **We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.** Resort Host (Front Desk) is a unique position in which you will be responsible for Front Desk and Concierge Services. Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. You will be the first impression providing a unique check-in experience utilizing advanced technology to ensure an exceptional personalized service to all guests, that is consistent and continually in accordance to the Autograph Collection standards under the franchise of Mainsail. Must have a flexible schedule and open to work weekends and holidays. Shift hours- 3:00pm - 11:00pm **What you have** * High School diploma or higher * Previous hospitality experience preferred * Excellent customer service skills * Excellent communication skills, both verbal and written * Ability to use technology e.g. tablets, iPads **What you’ll do** * Assign and escort guest to rooms according to their preferences paying attention to those nonverbal cues to make each experience unique * Assist with guest luggage to be taken to the rooms * Provide room quotes and upsell to guest when possible * Ability to interact with guests and share hotel knowledge using personalization such as using the guest name * Responsible to know all functions to showcase the hotel to each guest * Maintain guest confidentiality * Share knowledge of events and features within the resort * Produce room keys for all guests ensuring guest confidentiality throughout their stay and beyond * Maintain knowledge of hotel and brand rewards * Provide local information for shopping, dining, nightlife, and recreational destinations * Receive, store, and deliver luggage and mail * Run errands for guests * Make travel arrangements for guests to include sightseeing and other tours * Assist with coordination between Hous