Westgate Resorts
Hospitality
ResortExperienceSupervisor
“Resort Experience Supervisor at Westgate Resorts. Skills: Guest services, Staff supervision, Revenue generation. Supervise and train front desk staff. Ensure excellent guest service”
What You'll Achieve.
Improve guest satisfaction scores; Maximize resort revenue; Ensure efficient front desk operations
Industry & Context.
Problem resolution
Ability to stand for extended periods, Lift up to 25 pounds
What They're Looking For.
Must Have
Minimum 1 year of experience in a supervisory role, High school diploma or GED required, Ability to work flexible hours, including weekends and holidays
Nice to Have
Bilingual in Spanish and English preferred, Experience with resort operations software
What You'll Do.
Supervise and train front desk staff
Ensure excellent guest service
Handle guest complaints and resolve issues
Manage room inventory and reservations
Assist with sales and revenue generation
Conduct daily shift briefings
Enforce resort policies and procedures
Maintain a clean and organized work environment
How You'll Work.
Team & Collaboration
Coordinate with other departments; Support front desk team
Communication Scope
Guest communication; Staff communication
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