Four Seasons
hospitality
ResortAssistantManager
“Resort Assistant Manager at Four Seasons. Skills: process management, cross-functional coordination, vendor/stakeholder management. Oversee Front Desk operations. Act as manager on duty”
What You'll Achieve.
Achieve maximum customer satisfaction
Industry & Context.
legal ability to work in The Bahamas without sponsorship
What They're Looking For.
Must Have
legal ability to work in The Bahamas without sponsorship
What You'll Do.
Oversee Front Desk operations
Act as manager on duty
Direct staff performing duties
Welcome and register hotel guests
Explain accommodations and establish credit
Check guests out of the hotel
Prepare and explain bills
Respond to guest requests
Assess guest needs and requests
Add personal recommendations and touches
Achieve maximum customer satisfaction
Comply with Four Seasons policies
Manage staff at the Front Desk
train and schedule staff
Conduct Performance Evaluations
Discipline staff when needed
departures and billing
Block rooms for arrivals
Resolve discrepancies
Review daily arrivals
Ensure proper handling of guests
Assure financial and credit procedures are followed
Follow up on credit problems
Reconcile transactions
Take action in safety and security matters
Respond swiftly in emergencies
Resolve customer complaints
Handle guest interactions with hospitality
Accommodate special requests
Assist customers in inquiries
Respond to guest requests accurately
Check guests in and out efficiently
Use guest name whenever possible
Assign requested room type
Arrange luggage delivery
Ascertain guest satisfaction
Present bill to guest
Settle bill accurately
Utilize computer systems
Select and block rooms
Check Housekeeping and Laundry supplies
Liaise with Executive Housekeeper
Liaise with Director of Engineering
Liaise with Director of Laundries
Note damaged equipment
Note faulty air condition
Note needed drapery repair
Note areas needing paint
Check public guest washrooms
Check staff washrooms
Ensure washrooms are cleaned
Ensure washrooms are supplied
Check floors for dirty trays
Check floors for dirty glasses
Ensure elevator area is vacuumed
Comply with Work Rules and Standards
Work harmoniously with co-workers
Work professionally with supervisors
changes and cancellations
Direct guest calls appropriately
How You'll Work.
Team & Collaboration
Coordinate arrivals, departures and billing requirements with Sales and Catering Department; Liaise with Executive Housekeeper, Director of Engineering, Director of Laundries, on any outstanding problems; Works harmoniously and professionally with co-workers and supervisors
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