Four Seasons
Hospitality
ResortAssistantManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Resort Assistant Manager at Four Seasons. Skills: Front desk supervision, Guest relations, Operations management. Supervise a given shift at the Front Desk. Direct staff performing duties”
Industry & Context.
Tuberculosis Clearance
What They're Looking For.
Must Have
Two years previous hotel management experience, Working knowledge of Front Desk and Concierges aspect of Four Seasons services, policies or operations, General knowledge of Housekeeping, the hotel and area, Ability to operate computer equipment and the reservations system, Ability to read and speak English, Tuberculosis Clearance, Maui Liquor License
Nice to Have
Front office management experience preferred
What You'll Do.
Supervise a given shift at the Front Desk
Direct staff performing duties
Welcome and register hotel guests
Explain accommodations
Establish credit or method of payment
Check guests out of the hotel
Prepare and explain the bill
Respond to a wide variety of guest requests
Assess guest needs and requests
Add personal recommendations and touches
Achieve maximum customer satisfaction
Comply with Four Seasons’ policies
departures and billing requirements
Block rooms for arrivals
Resolve discrepancies
Review daily arrivals
Ensure proper handling of Special Attention Guests
Ensure proper handling of Return Guests
Ensure proper handling of Groups
Assure that all financial and credit procedures are
Follow up on credit problems
Petty Cash disbursements and
Check cashiers’ work at end of shift
Ensure all transactions are reconciled
Take action in all matters related to safety
Respond swiftly and effectively in any hotel emergency
Check guest in and out
Assign type of room requested
Ensure correct rate is charged
Arrange for luggage to be delivered
Issue correct keys to the guest
Ascertain guest satisfaction
Present bill to guest
Settle bill accurately
Resolve customer complaints
Handle all guest interactions with professionalism
Accommodate special requests
Assist customers in all inquiries
Respond to all guest requests accurately and timely
How You'll Work.
Team & Collaboration
Sales and Catering Department
Full Job Description
**About Four Seasons:** Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. **About the location:** Experience elevated luxury at Maui's most glamorous oceanfront resort. Celebrate the wonders of Maui in our open-air beachfront Resort – and allow our team to pamper you in the spirit of Aloha. Inhale the fragrance of plumeria as you dip into our adults-only infinity pool. Or set out to explore the island; we’ll customize each step of your journey, then welcome you back to unwind in the most spacious accommodations on the island. **About the role** Supervises a given shift at the Front Desk. Directs staff that performs the following duties and will also perform these duties on own: welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. **What you
Applying for this Resort Assistant Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Four Seasons?
Real rants from real employees. Read before you apply.