Four Seasons
hospitality
ResortAssistantManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Resort Assistant Manager at Four Seasons. Skills: process management, cross-functional coordination, vendor/stakeholder management. Oversee Front Desk operations. Act as manager on duty”
What You'll Achieve.
Achieve maximum customer satisfaction
Industry & Context.
legal ability to work in The Bahamas without sponsorship
What They're Looking For.
Must Have
legal ability to work in The Bahamas without sponsorship
What You'll Do.
Oversee Front Desk operations
Act as manager on duty
Direct staff performing duties
Welcome and register hotel guests
Explain accommodations and establish credit
Check guests out of the hotel
Prepare and explain bills
Respond to guest requests
Assess guest needs and requests
Add personal recommendations and touches
Achieve maximum customer satisfaction
Comply with Four Seasons policies
Manage staff at the Front Desk
train and schedule staff
Conduct Performance Evaluations
Discipline staff when needed
departures and billing
Block rooms for arrivals
Resolve discrepancies
Review daily arrivals
Ensure proper handling of guests
Assure financial and credit procedures are followed
Follow up on credit problems
Reconcile transactions
Take action in safety and security matters
Respond swiftly in emergencies
Resolve customer complaints
Handle guest interactions with hospitality
Accommodate special requests
Assist customers in inquiries
Respond to guest requests accurately
Check guests in and out efficiently
Use guest name whenever possible
Assign requested room type
Arrange luggage delivery
Ascertain guest satisfaction
Present bill to guest
Settle bill accurately
Utilize computer systems
Select and block rooms
Check Housekeeping and Laundry supplies
Liaise with Executive Housekeeper
Liaise with Director of Engineering
Liaise with Director of Laundries
Note damaged equipment
Note faulty air condition
Note needed drapery repair
Note areas needing paint
Check public guest washrooms
Check staff washrooms
Ensure washrooms are cleaned
Ensure washrooms are supplied
Check floors for dirty trays
Check floors for dirty glasses
Ensure elevator area is vacuumed
Comply with Work Rules and Standards
Work harmoniously with co-workers
Work professionally with supervisors
changes and cancellations
Direct guest calls appropriately
How You'll Work.
Team & Collaboration
Coordinate arrivals, departures and billing requirements with Sales and Catering Department; Liaise with Executive Housekeeper, Director of Engineering, Director of Laundries, on any outstanding problems; Works harmoniously and professionally with co-workers and supervisors
Full Job Description
**About Four Seasons:** Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. **About the location:** Since opening in 1962, The Ocean Club, A Four Seasons Resort, Bahamas has been a playground for celebrities and discerning travellers set along an 8-kilometre (5-mile) stretch of natural, white-sand beach on Paradise Island. Connect with Bahamian beauty in an enclave of remarkable seclusion, where intimate low-rise buildings are immersed in 14 hectares (35 acres) of Versailles-inspired lawns and gardens. Wake up to breakfast on your private balcony, then indulge in a restorative treatment in one of our Balinese-style spa villas or head out for a round of golf at Ocean Club Golf Course. However you spend your day, be sure to join us back at Martini Bar and Lounge for a nightcap. _**When Legends Come To Life**_ Since opening in 1962, The Ocean Club has welcomed the world’s most discerning guests to our five-mile stretch of natural white sand beach – framed by 35 acres of Versailles inspired lawns and gardens. Discover the legendary chic of The Ocean Club, combining elevated Four Seasons service with laid-ba
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