ResidentialServiceDepartmentManager

Why DH Pace? The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business. Overhead Door Company of Kansas City™, a DH Pace Company, Inc., aspires to hire a Residential Service Department Manager at our Olathe, Kansas office. We sell, service and install every type of door you can imagine! Our managers are skilled at scheduling, dispatching, project management, and managing labor costs. Job Responsibilities: Manage day-to-day operations of the Residential department. Plan, manage, and implement schedules to meet daily customer commitments and ensure that the plan is properly executed. Review workload and manpower to meet customer commitments in a cost-effective manner. Ensure that projects are completed timely, below budget and to the satisfaction of the customer. Review monthly financial/operational reports and work with front-line managers to develop action plans to improve. Improve individual performance of the field force you manage through daily, monthly and yearly performance reviews Will assist with hiring, training and developing new employees Other duties as assigned Requirements: Bachelor's degree preferred 3-5 years of Management experience preferred; ideally will have supervisory or managerial responsibilities with a company that services or installs new equipment/products. Must have the capability of managing and developing skilled field technicians/installers and office personnel with a common goal of providing top level service with a focus on minimizing labor costs and maximizing profit. Must be an excellent communicator who is highly organized and possesses a good mechanical aptitude Must pos