Comcast
ResidentialInstallation&ServiceTechnician
Neural analysis suggests this role is
optimal for Entry candidates.
“Residential Installation & Service Technician at Comcast. Skills: Broadband installation, Service troubleshooting, Customer education. Perform installations and changes of service. Complete all customer interactions”
What You'll Achieve.
Meets/exceeds company standards/metrics; Meets or exceeds established goals and performance metrics
Industry & Context.
Troubleshooting; Problem-solving
Works on poles and roofs, Climbing poles, Use of safety belt, Use of strap, Use of climbers, Use of ladders, Use of bucket trucks, Lifts 70 lbs, Works in confined spaces, Works while standing 50-70%, Works near power lines, Works near electricity, Exposure to moderate noise, Works within weight capacity, Drives company vehicle, Exposure to dogs, Works in various weather, Mandatory overtime, Works evenings, Works holidays
What They're Looking For.
Must Have
Achieving required training, Obtain and maintain appropriate licensing, Valid driver's license
What You'll Do.
Perform installations and changes of service
Complete all customer interactions
Perform service calls
Troubleshoot drop from tap to equipment
Assess and design basic home networks
Complete associated record keeping
Determine acceptability of service
Adjust or fix service
Determine appropriate placement of Wi-Fi devices
Provide advanced customer education
Communicate and educate customers on products
maintain and stock vehicle
Report need for vehicle repair
Reconcile with warehouse regarding CPE
Operate and maintain installation tools
Navigate digital tools
Obtain and maintain licensing
Use sound judgment in decision-making
Accept ownership of personal decisions
Perform jobs from high places
Work in confined spaces
Perform work near power lines
Work in areas with moderate noise
Work within manufacturer's rated weight capacity
Drive company vehicle
Communicate with customers and co-workers
Use peripheral vision
Complete required training
Pass certification tests
Work in various weather conditions
Meet or exceed established goals
Maintain regular attendance
Work nights and weekends
Perform other duties as assigned
How You'll Work.
Team & Collaboration
Win as a team; Support a culture of inclusion
Communication Scope
Customer communication
Full Job Description
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. **Job Summary** Responsible for broadband installation and troubleshooting activities for voice, video and data services. Completes field assessments, meets/exceeds company standards/metrics and completes necessary certifications and education for current role and for consideration for advancement to the next level. Functions in an entry-level position, with an increasing degree of proficiency and decreasing degree of onsite-supervision to complete installation and troubleshooting activities. Continued employment is contingent upon achieving required training, certifications and safety requirements. Works on straight forward tasks using established procedures. **Job Description** **Compensation: $22/hr + Quarterly Bonuses & Paid Training, **Comprehensive Benefits package effective Day 1, including Health, Dental, Vision; Highly Discounted Cable Services, 21 paid days off + 8 Company observed holidays and much more! **Core Responsibilities** * Performs installations and changes of service, while adhering to: company procedures and safe work practices, National Electric Code (NEC) and National Electric Safety Code (NESC) requirements and local ordinances in order to provide (or remove) services to the customer. Completes all customer interactions as required. * Performs service calls. T
Applying for this Residential Installation & Service Technician role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Comcast?
Real rants from real employees. Read before you apply.