Comcast
ResidentialInstallation&ServiceTechnician
Neural analysis suggests this role is
optimal for Entry candidates.
“Residential Installation & Service Technician at Comcast. Skills: Broadband installation, Troubleshooting, Customer service. Perform installations and changes of service. Complete all customer interactions”
What You'll Achieve.
Meets or exceeds company standards/metrics; Achieving required training; Pass certification tests; Meets or exceeds established goals and performance metrics
Industry & Context.
Troubleshooting; Problem-solving; Decision-making
Works on straight forward tasks, Works on established procedures, Works on poles and roofs, Works in confined spaces, Works near power lines, Works in moderate noise, Works in various weather conditions, Mandatory overtime, Works nights and weekends, Works variable schedule(s), Works overtime, Exposure to dogs or other animals
What They're Looking For.
Must Have
Achieving required training, Pass certification tests, Valid driver's license, Maintain valid driver's license, Obtain and maintain appropriate licensing, Background checks
Nice to Have
Consideration for advancement to the next level
What You'll Do.
Perform installations and changes of service
Complete all customer interactions
Perform service calls
Troubleshoot the drop from the tap to the
Assess and design basic home networks
Complete associated record keeping
Determine acceptability of service
Adjust or fix service
Determine appropriate placement of Wi-Fi devices
Design Wi-Fi network in the home
Provide advanced customer education
Communicate and educate customers on products and services
maintain and stock vehicle and equipment
Report need for vehicle repair or service
Reconcile with warehouse regarding issued CPE
Operate and maintain installation tools
technology and equipment
Navigate digital tools
Perform jobs from high places
Climb poles with proper equipment
Use ladders and bucket trucks
Work in confined spaces
Perform work near power lines and electricity
Work in areas with exposure to moderate noise
Work within manufacturer's rated weight capacity
Drive company vehicle
Communicate with customers and co-workers
peripheral vision and ability to
Complete required training
Pass certification tests
Work in various weather conditions
Meet or exceed established goals and performance metrics
Attend work regularly and punctually
Work nights and weekends
Work variable schedule(s)
Work overtime as necessary
Perform other duties and responsibilities as assigned
How You'll Work.
Team & Collaboration
Work with co-workers; Own the customer experience; Win as a team; Support a culture of inclusion
Communication Scope
Customer education; Communicate with customers; Communicate with co-workers
Process & Methodology
Decision-making, Problem-solving
Full Job Description
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. **Job Summary** Responsible for broadband installation and troubleshooting activities for voice, video and data services. Completes field assessments, meets/exceeds company standards/metrics and completes necessary certifications and education for current role and for consideration for advancement to the next level. Functions in an entry-level position, with an increasing degree of proficiency and decreasing degree of onsite-supervision to complete installation and troubleshooting activities. Continued employment is contingent upon achieving required training, certifications and safety requirements. Works on straight forward tasks using established procedures. **Job Description** **Compensation: $18.20/hr + Quarterly Bonuses & Paid Training, Comprehensive Benefits package effective Day 1, including Health, Dental, Vision; Highly Discounted Cable Services, 21 paid days off + 8 Company observed holidays and much more!** **Core Responsibilities** * Performs installations and changes of service, while adhering to: company procedures and safe work practices, National Electric Code (NEC) and National Electric Safety Code (NESC) requirements and local ordinances in order to provide (or remove) services to the customer. Completes all customer interactions as required. * Performs service calls
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