Comcast
media and technology
ResidentialInstallation&ServiceTechnician
Neural analysis suggests this role is
optimal for Entry candidates.
“Residential Installation & Service Technician at Comcast. Skills: Installation, Troubleshooting, Customer Service, Technical Knowledge. Perform installations and changes of service. Complete customer interactions”
What You'll Achieve.
Meets/exceeds company standards/metrics; Achieving required training; Pass certification tests within specified timeframe; Meets or exceeds established goals and performance metrics; Regular, consistent and punctual attendance; Drive results and growth
Industry & Context.
Critical Thinking Problem Solving; Problem-solving
Works on straight forward tasks using established procedures, Works in confined spaces, Works in areas with exposure to moderate noise levels, Exposure to dogs or other animals, Works in various weather conditions, Normal work shift may include 10-hour days for 4 days a week, Mandatory overtime, Works nights and weekends, Variable schedule(s), Overtime as necessary, Works from high places, Climbing poles, Works with ladders and bucket trucks, Lifts and carries loads of 70 lbs. or more, Works while standing 50 -70% of the time, Performs work near power lines and electricity, Works within manufacturer's rated weight capacity for all equipment
What They're Looking For.
Must Have
Achieving required training, Certifications, Safety requirements, Valid driver's license, Obtain and maintain appropriate licensing, Background checks
What You'll Do.
Perform installations and changes of service
Complete customer interactions
Perform service calls
Troubleshoot the drop
Assess and design basic home networks
Complete associated record keeping
Determine acceptability of service
Adjust or fix service
Determine appropriate placement of Wi-Fi devices
Provide advanced customer education
Communicate and educate customers on products
maintain and stock vehicle
Report need for vehicle repair
Reconcile with warehouse regarding issued CPE
Operate and maintain installation tools
Navigate digital tools
Perform jobs from high places
Use ladders and bucket trucks
Work in confined spaces
Perform work near power lines
Drive company vehicle
Complete required training
Pass certification tests
Work in various weather conditions
Meet or exceed established goals
Attend work regularly
Work nights and weekends
Work variable schedule(s)
How You'll Work.
Team & Collaboration
Win as a team; Make big things happen by working together; Be open to new ideas; Effectively communicates with co-workers
Communication Scope
Communication; Effectively communicates with customers; Effectively communicates with co-workers
Process & Methodology
Project management
Full Job Description
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. **Job Summary** Responsible for broadband installation and troubleshooting activities for voice, video and data services. Completes field assessments, meets/exceeds company standards/metrics and completes necessary certifications and education for current role and for consideration for advancement to the next level. Functions in an entry-level position, with an increasing degree of proficiency and decreasing degree of onsite-supervision to complete installation and troubleshooting activities. Continued employment is contingent upon achieving required training, certifications and safety requirements. Works on straight forward tasks using established procedures. **Job Description** **Compensation: $18.20/hr + Quarterly Bonuses & Paid Training, Comprehensive Benefits package effective Day 1, including Health, Dental, Vision; Highly Discounted Cable Services, PTO + 8 Company observed holidays and much more!** **Core Responsibilities** * Performs installations and changes of service, while adhering to: company procedures and safe work practices, National Electric Code (NEC) and National Electric Safety Code (NESC) requirements and local ordinances in order to provide (or remove) services to the customer. Completes all customer interactions as required. * Performs service calls. Troubleshoo
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