Comcast
ResidentialInstallation&ServiceTechnician
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“Residential Installation & Service Technician at Comcast. Skills: Installation, Troubleshooting, Customer service. Perform installations and changes of service. Complete all customer interactions”
What You'll Achieve.
Meets or exceeds company standards/metrics; Meets or exceeds established goals
Industry & Context.
Troubleshooting; Problem-solving
Works in confined spaces, Works in various weather conditions, Works from high places, Lifts 70 lbs, Works near power lines, Works in noise, Works standing 50-70%, Exposure to dogs, Mandatory overtime, Works nights and weekends, Variable schedule(s), Works 10-hour days, Works 4 days a week
What They're Looking For.
Must Have
Achieving required training, Obtain and maintain appropriate licensing, Valid driver's license
What You'll Do.
Perform installations and changes of service
Complete all customer interactions
Perform service calls
Troubleshoot the drop from the tap
Assess and design basic home networks
Complete associated record keeping
Determine acceptability of service
Adjust or fix service
Determine appropriate placement of devices
Design of Wi-Fi network
Provide advanced customer education
Communicate and provide customer education
maintain and stock vehicle
Report need for vehicle repair
Reconcile with warehouse regarding issued CPE
Operate and maintain installation tools
Navigate digital tools
Obtain and maintain appropriate licensing
Use sound judgment in decision-making
Accept ownership of personal decisions
Perform jobs from high places
Climb poles with proper equipment
Work in confined spaces
Perform work near power lines
Work in areas with exposure to noise
Work within manufacturer's rated weight capacity
Drive company vehicle
Communicate with customers and co-workers
Use peripheral vision
Adjust focus to use tools
Complete required training
Pass certification tests
Work in various weather conditions
Meet or exceed established goals
Maintain punctual attendance
Work nights and weekends
Work variable schedule(s)
Work overtime as necessary
Perform other duties as assigned
How You'll Work.
Team & Collaboration
Win as a team; Support a culture of inclusion
Communication Scope
Customer education; Customer communication
Full Job Description
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. **Job Summary** Responsible for broadband installation and troubleshooting activities for voice, video and data services. Completes field assessments, meets/exceeds company standards/metrics and completes necessary certifications and education for current role and for consideration for advancement to the next level. Functions in an entry-level position, with an increasing degree of proficiency and decreasing degree of onsite-supervision to complete installation and troubleshooting activities. Continued employment is contingent upon achieving required training, certifications and safety requirements. Works on straight forward tasks using established procedures. **Job Description** **Compensation: $22/hr + Quarterly Bonuses & Paid Training, **Comprehensive Benefits package effective Day 1, including Health, Dental, Vision; Highly Discounted Cable Services, 21 paid days off + 8 Company observed holidays and much more! **Core Responsibilities** * Performs installations and changes of service, while adhering to: company procedures and safe work practices, National Electric Code (NEC) and National Electric Safety Code (NESC) requirements and local ordinances in order to provide (or remove) services to the customer. Completes all customer interactions as required. * Performs service calls. T
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