Comcast
ResidentialInstallation&ServiceTechnician
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optimal for Entry candidates.
“Residential Installation & Service Technician at Comcast. Skills: Installation, Troubleshooting, Customer service. Perform installations and service changes. Adhere to company procedures”
What You'll Achieve.
Meets or exceeds goals; Meets or exceeds metrics
Industry & Context.
Troubleshooting; Problem-solving
Work from high places, Climb poles, Use ladders, Use bucket trucks, Lift 70 lbs, Work in confined spaces, Work standing 50-70%, Work near power lines, Work near electricity, Exposure to animals, Work in heat, Work in cold, Work in rain, Work in precipitation, 10-hour days, 4-day week, Mandatory overtime, Work evenings, Work holidays, Work nights, Work weekends, Variable schedule, Overtime as necessary
What They're Looking For.
Must Have
Achieving required training, Passing certification tests, Valid driver's license
What You'll Do.
Perform installations and service changes
Adhere to company procedures
Adhere to safe work practices
Adhere to National Electric Code
Adhere to National Electric Safety Code
Adhere to local ordinances
Complete customer interactions
Perform service calls
Troubleshoot drop from tap to equipment
Design basic home networks
Complete associated record keeping
Determine service acceptability
Adjust or fix service
Determine Wi-Fi device placement
Provide advanced customer education
Communicate product and service education
Engage customers on products
Clean vehicle and equipment
Maintain vehicle and equipment
Stock vehicle and equipment
Report need for vehicle repair
Report need for vehicle service
Report property damage
Reconcile with warehouse
Operate installation tools
Maintain installation tools
Navigate digital tools
Obtain background checks
Maintain background checks
Perform jobs from high places
Work in confined spaces
Perform work near power lines
Perform work near electricity
Work in areas with moderate noise
Work within manufacturer's weight capacity
Drive company vehicle
Maintain valid driver's license
Communicate with customers
Communicate with co-workers
Use peripheral vision
Complete required training
Work in various weather conditions
Meet established goals
Meet performance metrics
Maintain punctual attendance
Work variable schedule
How You'll Work.
Team & Collaboration
Work with co-workers
Communication Scope
Customer education
Process & Methodology
Project management
Full Job Description
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. **Job Summary** Responsible for broadband installation and troubleshooting activities for voice, video and data services. Completes field assessments, meets/exceeds company standards/metrics and completes necessary certifications and education for current role and for consideration for advancement to the next level. Functions in an entry-level position, with an increasing degree of proficiency and decreasing degree of onsite-supervision to complete installation and troubleshooting activities. Continued employment is contingent upon achieving required training, certifications and safety requirements. Works on straight forward tasks using established procedures. Compensation: $18.20/hr + Quarterly Bonuses & Paid Training, Comprehensive Benefits package effective Day 1, including Health, Dental, Vision; Highly Discounted Cable Services, 21 paid days off + 8 Company observed holidays and much more! **Job Description** **Core Responsibilities** * Performs installations and changes of service, while adhering to: company procedures and safe work practices, National Electric Code (NEC) and National Electric Safety Code (NESC) requirements and local ordinances in order to provide (or remove) services to the customer. Completes all customer interactions as required. * Performs service calls. Tr
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