Comcast
ResidentialInstallation&ServiceTechnician
“Residential Installation & Service Technician at Comcast. Skills: Broadband installation, Troubleshooting, Customer interaction, Technical knowledge. Perform installations and changes of service.. Complete all customer interactions as required.”
What You'll Achieve.
Meets/exceeds company standards/metrics; Meets or exceeds established goals and performance metrics.; Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.; Drive results and growth.
Industry & Context.
Uses sound judgment in decision-making, problem-solving, project management and readily accepts ownership of personal decisions, behavior and or actions regardless of the outcome, to perform installation and service of products.; Critical Thinking Problem Solving
Works on straight forward tasks using established procedures., Performs jobs from high places (on poles and roofs, ) including climbing poles with proper equipment (safety belt, strap, climbers, ) ladders and bucket trucks (e. g. 18 to 26 feet), as determined by the system's requirements., Manipulates objects such as: pens, keyboard, mouse, connectors, fasteners, wire and uses hand tools., Lifts and carries loads of 70 lbs. or more, works in confined spaces such as crawl spaces or attics, works while standing 50 -70% of the time and performs work near power lines and electricity., Works in areas with exposure to moderate noise levels., Works within manufacturer's rated weight capacity for all equipment, including but not limited to ladders and aerial lifts., Drives company vehicle during performance of duties in a safe and responsible manner during scheduled work days., Uses close vision, peripheral vision and ability to adjust focus to use tools, equipment and objects to complete duties., Exposure to dogs or other animals in construction areas and in home environments., Works in various weather conditions, including heat, cold, rain and other precipitation., Normal work shift may include may include 10-hour days for 4 days a week and/or mandatory overtime including weekends, evenings and holidays., Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
What They're Looking For.
Must Have
High School Diploma / GED, Obtain and maintain appropriate licensing and/or background checks based on federal, state, or municipality requirements where applicable., Maintains valid driver's license., Completes required training and pass certification tests within specified timeframe.
What You'll Do.
Perform installations and changes of service.
Complete all customer interactions as required.
Perform service calls.
Troubleshoot the drop from the tap to the customer's equipment.
Assess and design basic home networks.
Complete associated record keeping in a timely manner.
Determine acceptability of service.
Determine appropriate placement of Wi-Fi devices.
Provide advanced customer education.
engage and provide customer education on products and services.
maintain and stock vehicle and equipment.
Reconcile with warehouse regarding issued CPE.
Operate and maintain installation tools
technology and equipment.
Navigate digital tools including work order management and digital diagnostics.
Use sound judgment in decision-making.
Perform jobs from high places.
Manipulate objects such as: pens
wire and uses hand tools.
Lift and carry loads of 70 lbs. or more.
Work in confined spaces such as crawl spaces or attics.
Work while standing 50 -70% of the time.
Perform work near power lines and electricity.
Work in areas with exposure to moderate noise levels.
Work within manufacturer's rated weight capacity for all equipment.
Drive company vehicle during performance of duties.
Effectively communicate with customers and co-workers.
peripheral vision and ability to adjust focus to use tools
equipment and objects to complete duties.
Exposure to dogs or other animals.
Complete required training and pass certification tests.
Work in various weather conditions.
Meet or exceed established goals and performance metrics.
consistent and punctual attendance.
How You'll Work.
Team & Collaboration
Win as a team - make big things happen by working together and being open to new ideas.; Effectively communicates with customers and co-workers.
Communication Scope
Effectively communicates with customers and co-workers.; Communicates, engages and provides customer with education on products and services
Process & Methodology
Uses sound judgment in decision-making, problem-solving, project management and readily accepts ownership of personal decisions, behavior and or actions regardless of the outcome, to perform installation and service of products.
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