Comcast
ResidentialInstallation&ServiceTechnician
“Residential Installation & Service Technician at Comcast. Skills: Broadband installation, Troubleshooting, Customer service. Perform installations and changes of service. Complete all customer interactions”
What You'll Achieve.
Meets or exceeds established goals; Meets or exceeds performance metrics
Industry & Context.
Troubleshooting; Problem solving
Work from high places, Climb poles, Use safety belt, Use strap, Use climbers, Use bucket trucks, Lift and carry loads of 70 lbs, Work in confined spaces, Work while standing 50-70%, Work near power lines, Work with electricity, Exposure to moderate noise, Work within weight capacity, Drive company vehicle, Exposure to dogs, Work in various weather conditions, Mandatory overtime, Work nights, Work weekends, Work variable schedule(s), Work overtime
What They're Looking For.
Must Have
Achieving required training, Obtain and maintain appropriate licensing, Pass certification tests
What You'll Do.
Perform installations and changes of service
Complete all customer interactions
Perform service calls
Troubleshoot the drop from the tap
Assess and design basic home networks
Complete associated record keeping
Determine acceptability of service
Adjust or fix service
Determine appropriate placement of devices
Design of Wi-Fi network
Provide advanced customer education
Communicate and educate customers on products
maintain and stock vehicle
Report need for vehicle repair
Reconcile with warehouse regarding issued CPE
Operate and maintain installation tools
Navigate digital tools
Obtain and maintain appropriate licensing
Use sound judgment in decision-making
Accept ownership of personal decisions
Perform jobs from high places
Work in confined spaces
Perform work near power lines
Work in areas with exposure to moderate noise
Work within manufacturer's rated weight capacity
Drive company vehicle
Maintain valid driver's license
Effectively communicate with customers
Effectively communicate with co-workers
Use peripheral vision
Adjust focus to use tools
Complete required training
Pass certification tests
Work in various weather conditions
Meet or exceed established goals
Meet or exceed performance metrics
consistent and punctual attendance
Work nights and weekends
Work variable schedule(s)
Work overtime as necessary
Perform other duties and responsibilities as assigned
How You'll Work.
Team & Collaboration
Work with product team; Work with co-workers
Communication Scope
Customer education; Customer communication
Process & Methodology
Problem-solving
Applying for this Residential Installation & Service Technician role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Comcast?
Real rants from real employees. Read before you apply.