Cortland
ResidentialConcierge
“Residential Concierge at Cortland. Skills: Customer service, Hospitality, Front-desk operations. Cultivate welcoming atmosphere. Ensure daily operations run smoothly”
Industry & Context.
Lift and move items up to 15–20 pounds
What They're Looking For.
Must Have
3 years customer service experience, 3 years hospitality experience, 3 years front-desk role experience, High school diploma or equivalent, Familiarity with mail handling, Familiarity with package handling, Attention to detail, Ability to anticipate resident needs, Ability to anticipate community needs, Exceptional organizational skills, Exceptional interpersonal skills, Exceptional communication skills, Proficiency in Microsoft Office Suite, Comfort with basic office technology
Nice to Have
Experience in residential environment, Experience in service-oriented environment
What You'll Do.
Cultivate welcoming atmosphere
Ensure daily operations run smoothly
Provide exceptional support to residents
Serve as primary point of contact
Issue building access cards
Track building access cards
Replace building access cards
Replace parking passes
Issue visitor credentials
Track visitor credentials
Replace visitor credentials
Support coordination of resident events
Support execution of resident events
Support coordination of community programs
Support execution of community programs
Support coordination of onsite activities
Support execution of onsite activities
Greet prospective residents
Assist prospective residents
Ensure timely communication
Assist with property maintenance requests
Assist with amenity reservations
Coordinate work orders
Restock community supplies
Perform daily opening duties
Perform daily closing duties
Keep amenity areas clean
Keep shared spaces clean
Support resident engagement efforts
Collaborate with onsite teams
Provide consistent property support
Provide consistent property coverage
Participate in community initiatives
Participate in special projects
Participate in operational improvements
How You'll Work.
Team & Collaboration
Onsite teams
Applying for this Residential Concierge role?
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