ResidentialConcierge

At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment. Role Overview As a Residential Concierge, you are the heart of the community - cultivating a welcoming atmosphere, ensuring daily operations run smoothly, and providing exceptional support to residents, guests, and partners. You anticipate needs before they arise, resolve issues with ease, and approach every interaction with warmth, professionalism, and genuine care. Serve as the primary point of contact for property management, security, parking services, maintenance teams, vendors, and cleaning staff. Issue, track, and replace building access cards, parking passes, and visitor credentials. Support the coordination and execution of resident events, community programs, and onsite activities. Greet and assist residents, guests, vendors, and prospective residents to ensure a warm, professional, and seamless experience. Oversee the front desk and lobby area, ensuring timely communication and a polished, welcoming atmosphere. Assist with property maintenance requests, amenity reservations, and coordination of work orders. Maintain inventory and restock community supplies, including lobby materials, amenity spaces, and resident‑facing resources. Perform daily opening and closing duties to ensure the property is ready for residents and visitors each day. Keep lobby, amenity areas, and shared spaces clean, organized, and inviting. Support resident engagement efforts, including event calendars, celebration programs, and community communicatio