ResidentialAccountSpecialist

**Residential Account Specialist - Home Performance** **Location: Monroe, LA (Field-Based with Local Travel Required)** **Ready to make a difference?** As an **Account Specialist** , you will support residential utility programs, working closely with the client and ICF’s implementation team, to bring energy efficiency and bill savings to their customers in Louisiana. An Account Specialist will gain exposure to various types of energy efficiency projects and typically provides account management, trade ally/service provider management, and other technical services for a utility energy efficiency program and their stakeholders. In this role, you would be responsible for participation requirements, innovative reporting, and analysis, conducting market research, and facilitating communications and coordination across a Residential Trade Ally/Service Provider (TA) network throughout Louisiana. **Why you will love working here** * **Quality of life** : Flexible workplace arrangements, work-life balance, employee wellbeing programs * **Investment in the community** : Donation matching, volunteer opportunities * **Investment in you** : Education Reimbursement, Retirement Planning, 401k matching, Mentorship Programs, Free access to professional development resources such LinkedIn Learning * **Any many, many more** *_Ask your recruiter for more details!_ **What you will be doing:** * Reviewing and approving projects submitted by participating trade allies. * Perform desktop and field QA/QC to validate technical project data for weekly processing, ensuring compliance with requirements and process controls * Coach and train Trade Allies and internal support team members on best practices, audit resolutions, and technical subject matter * Support the reporting team to assemble and provide reports, presentations and database management using many MS Office programs along with industry-specific software tools. * Build and maintain in-person relationships with Louisiana Trade Allie