Extenteam
Short-term vacation rental
ResidentSupportAssociate
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Resident Support Associate at Extenteam. Skills: Resident retention, Customer support. Contact residents about lease renewals. Communicate renewal options”
What You'll Achieve.
Achieve renewal goals; Ensure resident satisfaction
Industry & Context.
Problem-solver
Noise-canceling headset preferred
What They're Looking For.
Must Have
High school diploma or equivalent, Background in customer service, Emphasis on verbal and written communication, Internet speed minimum 30mbps, Needs to be Wired, i5 11th Gen or higher, Windows 11 / MacOS Catalina or higher, Minimum of 8 GB RAM, Private and quiet dedicated home office area, Back-ups in case of power or internet provider interruptions, Good headset and webcam
Nice to Have
Experience with Property Management software
What You'll Do.
Contact residents about lease renewals
Communicate renewal options
Address renewal concerns
Negotiate lease terms
Process lease renewals
Respond to resident inquiries
Provide information on lease agreements
Assist residents with move-out procedures
Ensure compliance with renter's insurance
Escalate complex issues
How You'll Work.
Team & Collaboration
Work cooperatively and effectively with others
Communication Scope
Verbal communication; Written communication
Full Job Description
About us We’re Extenteam, a dynamic company revolutionizing the short-term vacation rental industry. Our proven business model has generated consistent revenue, and we are now expanding from a professional services model to a scalable tech-based subscription-first model. As a scaling stage startup, we aim to grow our Monthly Recurring Revenue (MRR) to double our revenue by January 2026 by providing an AI assisted SaaS platform that works for all short-term rental businesses regardless of their size. Extenteam is on a mission to streamline and support vacation rental businesses by providing top-notch solutions, including guest communication and property management support. We generate revenue through two primary streams: Dedicated Team Members: Providing trained overseas talent with a recurring premium model, replacing one-time recruitment fees. Tailwind - SaaS Platform: A guest communication Software blended with our shared services team, supporting smaller operators helping Extenteam increase profitability while growing our product market fit and expanding TAM and service levels. Extenteam is a small but mighty team of 50 consisting of Sales, Partner Success, Marketing, HR & Recruiting, Engineering, Product and Admin (IT, Data etc). We are spread out across the world but we have hubs in Miami, LA, Medellin, and actively expanding into Europe. Our 50 people core team is supported by 400+ DTMs (dedicated team members) that are servicing our customers. Our Values: Commitment to Excellence: Continuously raising the bar and setting new standards in guest communications and service delivery. Exceptional Collaboration: Thriving in a fast-paced, high-performance environment built on clear communication and teamwork. Unified Purpose: Aligning behind a shared mission to drive success with an intense focus. One shared consciousness. Data-Driven Decision-Making: Prioritizing data and results over emotions when making objective, professional decisions. Emphasis on Details: Deta
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