ResidentSupportAssociate

AIR Communities, headquartered in Denver, CO, is one of the country's largest owners and operators of multifamily housing, managing high-quality properties in most major markets. At AIR, we value integrity, respect, collaboration, customer focus, and performance. These values are brought to life by our teammates, who are ultimately responsible for our success. When you join our team, you’ll work alongside the most dedicated professionals in the industry and open the door to unlimited career opportunities. Job Description We are hiring an SSC Consultant I to join our centralized customer support team. This role is primarily responsible for providing inbound and outbound customer support to current residents and prospective customers, serving as an initial point of contact for inquiries related to AIR communities. Where You Will Work This position is based in our centralized operations environment and primarily supports customers via phone, email, and online chat. Team members collaborate closely with community teams to deliver exceptional customer experiences. What You Will Do * Respond to inbound and outbound customer inquiries regarding community and leasing information * Schedule onsite appointments with leasing consultants for prospective residents * Follow up with leads to highlight community features and encourage tours * Initiate and manage follow-up on customer service requests * Conduct customer surveys regarding community experience * Contact residents regarding delinquent rent accounts * Utilize multiple communication channels including phone, email, and online chat * Navigate internal systems for tracking, documentation, and issue resolution * Refer complex inquiries to senior team members or appropriate resources as needed ## Qualifications Qualifications * High school diploma or equivalent required * 0–2 years of customer service experience preferred * Previous call center experience or training is a plus * Ability to multitask and navigate multiple sys