Jll
Real Estate
ResidentServicesManager–BuildtoRent(BTR)
“Resident Services Manager – Build to Rent (BTR) at Jll. Skills: Resident Experience & Customer Excellence, Tenancy Management & Compliance, Community Engagement, Operational Excellence & Risk Assessment, Communication & Reporting. Lead the delivery of exceptional resident services for a premium Build to Rent community.. Deliver key resident experiences that align with brand expectations, driving resident satisfaction, retention, and community engagement, while ensuring full compliance with the r”
What You'll Achieve.
High resident satisfaction scores and positive feedback ratings; High resident retention rates and low turnover; Arrears maintained within agreed KPI thresholds; Full compliance with residential tenancy legislation and safety requirements; Timely and accurate completion of operational tasks; Positive stakeholder relationships and collaboration; High levels of community engagement and event participation
Industry & Context.
Proactively resolve issues and concerns.; Handle escalated resident concerns with negotiation and conflict resolution skills while adhering to tenancy regulations.
What They're Looking For.
Must Have
Understanding of leasing functions, Experience with residential tenancy legislative framework
Nice to Have
Experience in commercial real estate, Skilled trades experience, Technology experience
What You'll Do.
Lead the delivery of exceptional resident services for a premium Build to Rent community.
Deliver key resident experiences that align with brand expectations
driving resident satisfaction
and community engagement
while ensuring full compliance with the residential tenancy legislative framework.
How You'll Work.
Team & Collaboration
Liaise with the Community Manager to manage resident communications.; Coordinate with Leasing and Facilities teams to ensure seamless resident move-in and move-out processes.; Collaborate with the Leasing team on lease renewal strategies, planning, and delivery.; Liaise with the Maintenance Manager to ensure all maintenance requests are properly logged and resolved.; Actively contribute to weekly property team meetings, ensuring alignment and sharing resident feedback insights.; Communicate effectively, both written and verbal, with all stakeholder groups.; Coordinate with leasing teams to ensure accurate rent roll management and reporting.
Communication Scope
Manage resident communications, including newsletters, digital platforms, and feedback systems.; Communicate effectively, both written and verbal, with all stakeholder groups.; Actively listen to feedback and implement improvements through decisive action.
Applying for this Resident Services Manager – Build to Rent (BTR) role?
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