The Stacks
ResidentServicesManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Resident Services Manager at The Stacks. Manage customer support to residents. Provide assistance with service requests”
What You'll Achieve.
Achieve community's resident satisfaction goals; Achieve community's resident retention goals
What You'll Do.
Manage customer support to residents
Provide assistance with service requests
Handle accounting and rental issues
Coordinate miscellaneous resident related functions
Achieve community goals surrounding resident retention
Attend and contribute to marketing meetings
Manage monthly resident event calendar
Resolve resident complaints and concerns
Answer questions concerning rent and fee payments
Complete call-backs on service requests
Develop resident communications
Organize and coordinate resident functions
Evaluate appearance and curb appeal
Review nightly reports
Follow up on incident reports
Oversee and support concierge team
Build and maintain community partnerships
Assist with coordinating vendors
Assist with resident communication during emergencies
How You'll Work.
Team & Collaboration
Collaborate with local businesses and organizations
Full Job Description
**ABOUT GREYSTAR** Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit [www.greystar.com](http://www.greystar.com). **JOB DESCRIPTION SUMMARY** This role manages customer support to residents by providing assistance with service requests, accounting and rental issues, and coordinating other miscellaneous resident related functions to achieve community goals surrounding resident retention. **JOB DESCRIPTION** • Attend and actively contribute to all marketing meetings to align programming and communications • Manage monthly resident event calendar • Achieves the community’s resident satisfaction and retention goals by ensuring resident complains and/or concerns are resolved in a timely manner, and by answering questions concerning rent and fee payments. • Completes call-backs on all service requests within 24 hours to ensure resident satisfaction. • Develops, produces and coordinates resident communications, by creating newsletters, surveys, lease violation letters, and other communications to residents. • Organizes and coordinates resident functions, including parties, birthday cards, welcome gifts, unit visits, and other ev
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