LV Collective
Commercial Real Estate
ResidentServicesManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Resident Services Manager at LV Collective. Skills: Resident experience, Community management, Customer relations. Serve residents. Resolve resident complaints”
What You'll Achieve.
Resident satisfaction; Resident retention
Industry & Context.
Problem solving
What They're Looking For.
Must Have
2+ years property management, 2+ years hospitality, 2+ years customer-facing role, Resolve conflicts and complaints, Written communication skills, Verbal communication skills, Comfort with property management software, Willingness to learn new systems
What You'll Do.
Resolve resident complaints
Resolve service concerns
Complete call-backs on service requests
Answer questions about rent
Answer questions about fees
Answer questions about payments
Stay connected with residents
Write resident communications
Send resident communications
Coordinate roommate matching
Manage waitlist lease assignments
Execute resident events
Support lease renewals
Keep lease renewal process organized
Stay on top of daily details
How You'll Work.
Communication Scope
Clear communication; Kind communication; Quick communication
Full Job Description
Are you someone who genuinely loves taking care of people? Do you get energy from solving problems, building relationships, and making sure residents feel like they actually matter? If so, LV Collective might be exactly where you belong. The right person for this role is warm, resourceful, and deeply committed to the resident experience from move-in day to renewal and every moment in between. As Resident Services Manager, your mission is simple: make residents feel heard, helped, and at home. You'll be the heartbeat of the community when it comes to service, communication, and retention. **You might be our person if…** * People have always trusted you to fix things and follow through. * You treat every resident interaction like it matters, because it does. * You stay calm under pressure and solution-focused when things get complicated. * You're organized enough to juggle a full inbox, an open service request list, and a move-in all on the same day. * You communicate clearly, kindly, and quickly, whether it's in person, over email, or on the phone. * You take ownership without being asked and never let something fall through the cracks. * You're the kind of teammate who makes everything run smoother just by showing up. **What You'll Own** _Resident Experience & Retention_ * Be the first and best resource for residents when questions, concerns, or issues come up * Resolve resident complaints and service concerns with urgency, empathy, and follow-through * Complete call-backs on all service requests within 24 hours so residents know they haven't been forgotten * Answer questions about rent, fees, and payments with accuracy and a helpful attitude * Stay connected with residents throughout their lease so renewal feels like a natural next step _Communications & Community_ * Write and send resident communications including newsletters, surveys, and lease-related notices that sound like a real person wrote them * Coordinate roommate matching and manage waitlist lease assign
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