Greystar
Real Estate
ResidentServicesManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Resident Services Manager at Greystar. Skills: Customer success, Resident relations. Achieve resident satisfaction and retention goals. Resolve resident complaints and concerns”
What You'll Achieve.
Achieve community goals
Industry & Context.
Troubleshooting resident issues
Weekend availability
What They're Looking For.
Must Have
1-2 years resident's services manager experience
What You'll Do.
Achieve resident satisfaction and retention goals
Resolve resident complaints and concerns
Answer questions concerning rent and fee payments
Complete call-backs on service requests
Develop resident communications
Produce resident newsletters
Create resident surveys
Issue lease violation letters
Organize resident functions
Coordinate resident parties
Prepare welcome gifts
Evaluate property appearance daily
Ensure leasing office is ready
Review Courtesy Patrol Officer reports
Follow up on incident reports
Review Valet Living reports
Check Front Desk phone and email
Return calls and emails
Prepare Community Access keys/fobs
Coordinate vendors during emergency maintenance
Communicate with residents during emergency maintenance
How You'll Work.
Communication Scope
Resident communications
Full Job Description
**ABOUT GREYSTAR** Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit [www.greystar.com](http://www.greystar.com). **JOB DESCRIPTION SUMMARY** This role manages customer support to residents by providing assistance with service requests, accounting and rental issues, and coordinating other miscellaneous resident related functions to achieve community goals surrounding resident retention. **JOB DESCRIPTION** **Property Type: Stabilized** **Unit Count: 617 Schedule: Weekend Availability required; 9am-6pm *subject to change depending on business needs.** **Requirements: 1-2 years of resident's services manager experience required.** **Housing Discount: TBD*** • Achieves the community’s resident satisfaction and retention goals by ensuring resident complains and/or concerns are resolved in a timely manner, and by answering questions concerning rent and fee payments. • Completes call-backs on all service requests within 24 hours to ensure resident satisfaction. • Develops, produces and coordinates resident communications, by creating newsletters, surveys, lease violation letters, and other communications to residents. • Organiz
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