The Octagon
real estate
ResidentServicesCoordinator
“Resident Services Coordinator at The Octagon. Skills: customer service, resident relations, activity planning. providing effective customer service to all prospective tenants, current tenants and property staff by utilizing in-depth knowledge of the property and its functions. assisting property staff with the planning and implementation of resident activities and promoting a quality living experience for all residents”
What You'll Achieve.
promoting a quality living experience for all residents
Industry & Context.
handling resident issues; resolving neighbor disputes
ability to stand, walk, and/or sit for extended periods of time, ability to bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas, ability to work inside and outside in all weather conditions, ability to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance, rare or regular travel may be required to assist other properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position, ability to work a flexible work schedule, which includes taking “call” during evenings, weekends and holidays
What You'll Do.
providing effective customer service to all prospective tenants
current tenants and property staff by utilizing in-depth knowledge of the property and its functions
assisting property staff with the planning and implementation of resident activities and promoting a quality living experience for all residents
coordinates all resident functions and activities including orienting residents to the property
as well as assists with utility set-up and deliverance of packages and package claim reminders
develops and publishes property newsletter
which includes planned events
handles resident issues
including neighbor disputes
and resident requests
prepares incident reports pertaining specifically to resident issues
in accordance with Company standards
schedules activity center or clubhouse rentals
maintains the contract on any such rental
and collects applicable fees
ensures guest suites are in rental condition and provides additional amenities to residents
such as movie rentals
processes work orders for the maintenance department
ensures they are completed timely and accurately
and contacts the resident to determine if they are satisfied with the work completed
prepares weekly maintenance report to verify resident requests are being completed
inspects buildings and grounds to ensure safety and cleanliness
and alerts maintenance to items that need to be repaired
How You'll Work.
Communication Scope
newsletter development
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