The Octagon
real estate
ResidentServicesCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Resident Services Coordinator at The Octagon. Skills: customer service, resident relations, event planning, maintenance coordination. Coordinating all resident functions and activities including orienting residents to the property. assisting with utility set-up and deliverance of packages and package claim reminders”
What You'll Achieve.
providing effective customer service to all prospective tenants, current tenants and property staff; promoting a quality living experience for all residents; Ensures guest suites are in rental condition; ensures they are completed timely and accurately; verify resident requests are being completed
Industry & Context.
Handles resident issues, including neighbor disputes, maintenance repairs, and resident requests
Incumbents need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas., Incumbents must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet)., Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance., Rare or regular travel may be required to assist other properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position., Incumbents must be able to work a flexible work schedule, which includes taking “call” during evenings, weekends and holidays.
What They're Looking For.
Must Have
providing effective customer service to all prospective tenants, current tenants and property staff by utilizing in-depth knowledge of the property and its functions, assisting property staff with the planning and implementation of resident activities, promoting a quality living experience for all residents, stand, walk, and/or sit for extended periods of time, bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas, work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet), push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance, work a flexible work schedule, which includes taking “call” during evenings, weekends and holidays
What You'll Do.
Coordinating all resident functions and activities including orienting residents to the property
assisting with utility set-up and deliverance of packages and package claim reminders
Developing and publishing property newsletter
Handling resident issues
including neighbor disputes
and resident requests
Preparing incident reports pertaining specifically to resident issues
Scheduling activity center or clubhouse rentals
maintaining the contract on any such rental
and collecting applicable fees
Ensuring guest suites are in rental condition and provides additional amenities to residents
Processing work orders for the maintenance department
ensures they are completed timely and accurately
and contacts the resident to determine if they are satisfied with the work completed
Preparing weekly maintenance report to verify resident requests are being completed
Inspecting buildings and grounds to ensure safety and cleanliness
and alerts maintenance to items that need to be repaired
How You'll Work.
Team & Collaboration
assisting property staff with the planning and implementation of resident activities; Processes work orders for the maintenance department; contacts the resident to determine if they are satisfied with the work completed; alerts maintenance to items that need to be repaired
Communication Scope
developing and publishing property newsletter; handling resident issues; contacting the resident to determine if they are satisfied with the work completed
Full Job Description
**ABOUT GREYSTAR** Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit [www.greystar.com](http://www.greystar.com). **JOB DESCRIPTION SUMMARY** The Resident Services Coordinator is responsible for providing effective customer service to all prospective tenants, current tenants and property staff by utilizing in-depth knowledge of the property and its functions. This position is also responsible for assisting property staff with the planning and implementation of resident activities and promoting a quality living experience for all residents. **JOB DESCRIPTION** * Coordinates all resident functions and activities including orienting residents to the property, as well as assists with utility set-up and deliverance of packages and package claim reminders. * Develops and publishes property newsletter, which includes planned events, resident services, and advertisements. * Handles resident issues, including neighbor disputes, maintenance repairs, and resident requests. Prepares incident reports pertaining specifically to resident issues, in accordance with Company standards. * Schedules activity center or clubhouse rentals, main
Applying for this Resident Services Coordinator role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about The Octagon?
Real rants from real employees. Read before you apply.