Pearson Square
real estate
ResidentServicesCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Resident Services Coordinator at Pearson Square. Skills: customer service, resident relations, activity planning. providing effective customer service to all prospective tenants, current tenants and property staff. assisting property staff with the planning and implementation of resident activities”
What You'll Achieve.
promoting a quality living experience for all residents; ensures resident requests are being completed
Industry & Context.
handling resident issues; neighbor disputes; maintenance repairs; resident requests
stand, walk, and/or sit for extended periods of time, bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas, work inside and outside in all weather conditions, push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance, rare or regular travel may be required to assist other properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position, work a flexible work schedule, which includes taking “call” during evenings, weekends and holidays
What You'll Do.
providing effective customer service to all prospective tenants
current tenants and property staff
assisting property staff with the planning and implementation of resident activities
promoting a quality living experience for all residents
coordinates all resident functions and activities including orienting residents to the property
assists with utility set-up and deliverance of packages and package claim reminders
develops and publishes property newsletter
handles resident issues
including neighbor disputes
and resident requests
prepares incident reports pertaining specifically to resident issues
schedules activity center or clubhouse rentals
maintains the contract on any such rental
collects applicable fees
ensures guest suites are in rental condition
provides additional amenities to residents
such as movie rentals
processes work orders for the maintenance department
ensures they are completed timely and accurately
contacts the resident to determine if they are satisfied with the work completed
prepares weekly maintenance report to verify resident requests are being completed
inspects buildings and grounds to ensure safety and cleanliness
alerts maintenance to items that need to be repaired
How You'll Work.
Team & Collaboration
assisting property staff
Communication Scope
newsletter development
Full Job Description
**ABOUT GREYSTAR** Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit [www.greystar.com](http://www.greystar.com). **JOB DESCRIPTION SUMMARY** The Resident Services Coordinator is responsible for providing effective customer service to all prospective tenants, current tenants and property staff by utilizing in-depth knowledge of the property and its functions. This position is also responsible for assisting property staff with the planning and implementation of resident activities and promoting a quality living experience for all residents. **JOB DESCRIPTION** * Coordinates all resident functions and activities including orienting residents to the property, as well as assists with utility set-up and deliverance of packages and package claim reminders. * Develops and publishes property newsletter, which includes planned events, resident services, and advertisements. * Handles resident issues, including neighbor disputes, maintenance repairs, and resident requests. Prepares incident reports pertaining specifically to resident issues, in accordance with Company standards. * Schedules activity center or clubhouse rentals, main
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