Greystar
Real Estate
ResidentServicesCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Resident Services Coordinator at Greystar. Skills: Customer service, Resident relations, Property management. Deliver exceptional customer service. Support planning of resident activities”
What You'll Achieve.
Drive resident satisfaction; Drive resident retention
Industry & Context.
Resident issues resolution
Stand/walk/sit extended periods, Bend, stoop, climb, Reach, carry, crawl, Work inside/outside, Work in all weather, Lift up to 25 lbs, Lift up to 50 lbs with assistance, Occasional travel, Flexible work schedule, On-call evenings, On-call weekends, On-call holidays
What They're Looking For.
Must Have
5+ years of experience in property management, Experience with resident relations, Experience with lease renewals, Experience with resident concerns, Experience with collections efforts
Nice to Have
Experience in a customer success role
What You'll Do.
Deliver exceptional customer service
Support planning of resident activities
Execute resident activities
Promote high-quality living experience
Serve as resource for resident engagement
Oversee lease renewals
Address resident concerns
Resolve resident concerns
Support collections efforts
Manage resident experience aspects
Coordinate resident functions
Coordinate resident activities
Orient residents to property
Assist with utility set-up
Send package reminders
Develop property newsletter
Publish property newsletter
Handle resident issues
Handle neighbor disputes
Handle maintenance repairs
Handle resident requests
Prepare incident reports
Schedule activity center rentals
Schedule clubhouse rentals
Maintain rental contracts
Ensure guest suites are rental ready
Provide amenities to residents
Process maintenance work orders
Ensure work orders completed timely
Ensure work orders completed accurately
Contact residents for satisfaction
Prepare maintenance reports
Verify resident requests completion
Inspect buildings for safety
Inspect grounds for safety
Inspect buildings for cleanliness
Inspect grounds for cleanliness
Alert maintenance to repairs
How You'll Work.
Team & Collaboration
Property staff; Maintenance department
Communication Scope
Newsletter development
Full Job Description
**ABOUT GREYSTAR** Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit [www.greystar.com](http://www.greystar.com). **JOB DESCRIPTION SUMMARY** The Resident Services Coordinator is responsible for delivering exceptional customer service to prospective residents, current residents, and property staff by utilizing a comprehensive knowledge of the community and its operations. This role supports the planning and execution of resident activities, promotes a high-quality living experience, and serves as a key resource for resident engagement. Additionally, the position oversees lease renewals, addresses and resolves resident concerns, supports collections efforts, and manages all aspects of the resident experience to drive satisfaction and retention. **JOB DESCRIPTION** * Coordinates all resident functions and activities including orienting residents to the property, as well as assists with utility set-up and deliverance of packages and package claim reminders. * Develops and publishes property newsletter, which includes planned events, resident services, and advertisements. * Handles resident issues, including neighbor disputes
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