Greystar
Real Estate
ResidentServiceManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Resident Service Manager at Greystar. Skills: Customer success, Resident relations. Achieve resident satisfaction goals. Resolve resident complaints”
What You'll Achieve.
Achieve community goals; Achieve resident retention goals; Achieve resident satisfaction goals
Industry & Context.
On-call possibilities
What They're Looking For.
Must Have
1-2 Years of Related Experience, HI Real Estate License Required
What You'll Do.
Achieve resident satisfaction goals
Resolve resident complaints
Answer rent questions
Complete service request callbacks
Develop resident communications
Create lease violation letters
Organize resident functions
Coordinate resident parties
Coordinate welcome gifts
Coordinate unit visits
Ensure office readiness
Review Courtesy Patrol reports
Follow up on incident reports
Follow up on lease violations
Review Valet Living reports
Check Front Desk phone
Check Front Desk email
Prepare community access keys
Assist coordinating vendors
Assist resident communication
How You'll Work.
Communication Scope
Resident communications
Full Job Description
**ABOUT GREYSTAR** Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit [www.greystar.com](http://www.greystar.com). **JOB DESCRIPTION SUMMARY** This role manages customer support to residents by providing assistance with service requests, accounting and rental issues, and coordinating other miscellaneous resident related functions to achieve community goals surrounding resident retention. **JOB DESCRIPTION** **Property Type:** Stabilized, Garden Style **Unit Count:** 1459 **Schedule:** Regular schedule with on-call possibilities **Requirements:** 1-2 Years of Related Experience Position eligible for incentive-based bonuses. HI Real Estate License Required • Achieves the community’s resident satisfaction and retention goals by ensuring resident complains and/or concerns are resolved in a timely manner, and by answering questions concerning rent and fee payments. • Completes call-backs on all service requests within 24 hours to ensure resident satisfaction. • Develops, produces and coordinates resident communications, by creating newsletters, surveys, lease violation letters, and other communications to residents. • Organizes
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