Greystar
Real Estate
ResidentServiceManager
“Resident Service Manager at Greystar. Skills: Customer success, Resident relations. Achieve resident satisfaction goals. Resolve resident complaints”
What You'll Achieve.
Achieve community goals; Achieve resident retention goals; Achieve resident satisfaction goals
Industry & Context.
On-call possibilities
What They're Looking For.
Must Have
1-2 Years of Related Experience, HI Real Estate License Required
What You'll Do.
Achieve resident satisfaction goals
Resolve resident complaints
Answer rent questions
Complete service request callbacks
Develop resident communications
Create lease violation letters
Organize resident functions
Coordinate resident parties
Coordinate welcome gifts
Coordinate unit visits
Ensure office readiness
Review Courtesy Patrol reports
Follow up on incident reports
Follow up on lease violations
Review Valet Living reports
Check Front Desk phone
Check Front Desk email
Prepare community access keys
Assist coordinating vendors
Assist resident communication
How You'll Work.
Communication Scope
Resident communications
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