Action Property Management
Property Management
ResidentRelationsSupervisorMIRA
“Resident Relations Supervisor- MIRA at Action Property Management. Skills: Customer service, Front desk operations, Team supervision. Lead front desk team. Mentor front desk team”
Industry & Context.
Flexibility to work weekends, Flexibility to work holidays, Flexibility to work extended hours
What They're Looking For.
Must Have
Over 18 years of age, Pass pre-employment background check, Pass drug screening, 2 years of experience in customer service, 2 years of experience in hospitality, 2 years of experience in property management, Experience supervising teams, Experience leading teams
Nice to Have
Communication skills, Interpersonal skills, Problem-solving skills
What You'll Do.
Mentor front desk team
Support front desk team
Schedule front desk shifts
Oversee front desk shifts
Ensure appropriate coverage
Conduct training sessions for new staff
Provide ongoing development opportunities
Serve as primary point of contact for escalated
Resolve issues promptly
Resolve issues professionally
Foster a welcoming environment
Foster a professional environment
Monitor adherence to company policies
Monitor adherence to procedures
Monitor adherence to standards
Coordinate with other departments
Ensure seamless property operations
Manage front desk supplies
Track front desk supplies
Ensure area is organized
Ensure area is well-maintained
Maintain accurate records
Maintain accurate logs
Maintain accurate reports
Assist in preparing weekly reports
Assist in preparing monthly reports
Manage key distribution
Ensure proper security protocols are followed
Act as liaison between team and management
Participate in staff meetings
Provide feedback on operations
Provide updates on operations
How You'll Work.
Team & Collaboration
Liaison between team and management
Applying for this Resident Relations Supervisor- MIRA role?
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