AIR Communities
Real Estate
ResidentRelationsSpecialist
“Resident Relations Specialist at AIR Communities. Skills: customer service, sales. Respond to and manage resident complaints and/or service issues at the Shared Service Center and may coordinate with appropriate staff to address and resolve resident concerns.. Support residents during the move-out process, which may include notice to vacate and resident transfers.”
What You'll Achieve.
resident retention; managing the entire resident renewal process to maximize the number of renewals at your community.; consistently exceed your goals
Industry & Context.
Nimble problem-solver
Option to live onsite with zero commute or at a nearby AIR community., Pre-employment screening that includes checking references, a four-panel drug screening that excludes marijuana testing, employment verification & criminal background check.
What They're Looking For.
Must Have
customer service/ Retail/ Hospitality/ Restaurant or Sales background, with ability to consistently meet and exceed sales goals., 2 years customer service experience in a fast-paced service environment (ie, property management, hospitality, retail, restaurant etc. )., Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner., Flexible schedule with availability to work during our office hours (hours may include weekends and will vary based on community and season)., Reliable transportation., Proficient in reading, writing, and speaking English.
What You'll Do.
Respond to and manage resident complaints and/or service issues at the Shared Service Center and may coordinate with appropriate staff to address and resolve resident concerns.
Support residents during the move-out process
which may include notice to vacate and resident transfers.
Manage resident lease renewal process including finalizing renewal leases with the resident via phone and internet.
Monitors resident retention.
Assist residents with any need
Help residents pay their rent online
Complete move-in and move-out inspections
Register cars to park on-site
Register pets for existing residents
Assist with parcel pending (package deliveries)
Enter in service requests for residents
Answer questions regarding service requests
Assisting with Notice to Vacates and gather information for move-outs
Send communication to residents
Coordinate and plan resident functions
Responds to and manages resident complaints and/or service issues
Contact residents about policy violations
How You'll Work.
Communication Scope
reading; writing; speaking English
Applying for this Resident Relations Specialist role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about AIR Communities?
Real rants from real employees. Read before you apply.