AIR Communities
Real Estate
ResidentRelationsSpecialist
Neural analysis suggests this role is
optimal for mid candidates.
“Resident Relations Specialist at AIR Communities. Skills: Resident retention, Lease renewals, Customer service. Manage resident complaints. Manage service issues”
What You'll Achieve.
Maximize number of renewals
Industry & Context.
Problem-solving
Reliable transportation, Flexible schedule
What They're Looking For.
Must Have
2 years customer service experience, Proficient in reading, writing, and speaking English
What You'll Do.
Manage resident complaints
Manage service issues
Coordinate with staff
Support residents during move-out
Manage lease renewal process
Finalize renewal leases
Monitor resident retention
Assist residents with needs
Help residents pay rent
Complete move-in inspections
Complete move-out inspections
Register cars to park
Register pets for residents
Assist with parcel pending
Enter service requests
Answer questions regarding service requests
Assist with Notice to Vacates
Gather information for move-outs
Send communication to residents
Coordinate resident functions
Plan resident functions
Contact residents about policy violations
Full Job Description
Who We Are AIR Communities owns and operates best-in-class apartment communities in major markets across the country. Our communities are managed by team members who are passionate about providing world class customer service to our residents. We are hiring a Resident Relations Specialist to work onsite at our property in the Revere, MA area. Our Resident Relations Team Members pride themselves on the impeccable customer service and problem-solving techniques they provide to enhance the entire experience of current and future residents. The goals of Resident Relations Specialist will focus on resident retention and experience and manage the entire resident renewal process to maximize the number of renewals at your community. If you are an ambitious, problem-solving customer service and sales professional, who rises to a challenge and takes pride in providing great experience to consistently exceed your goals , we want you on our team! Where You Will Work You will work at The Chase at Overlook Ridge Apartment Homes , our 1300+unit community, minutes from downtown Boston. Check it out here: [The Chase at Overlook Ridge - Revere, MA - Home](https://www.thechaseatoverlookridge.com/) Location: Located just 20 minutes north of Boston, The Chase at Overlook Ridge gives you access to both city and suburbs. You'll be just minutes from Revere Beach, great shopping, restaurants, and easy access to Boston. What We Offer AIR offers attractive compensation packages that reward performance including: * Expected base pay rate of $19.00 - $25.00 per hour + Monthly Lease Renewal Commissions. You will be provided a base pay rate that is in line with your skills and experience as they relate to the requirements of the job. * 25% Rent Discount at any AIR community. * Option to live onsite with zero commute or at a nearby AIR community. * Possible Extended Time Off (depending on business need) to enjoy a Winter Break after peak season has ended. * You will keep all your benefits (includi
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