AIR Communities
Real Estate
ResidentRelationsCoordinator
Neural analysis suggests this role is
optimal for mid candidates.
“Resident Relations Coordinator at AIR Communities. Skills: Resident relations, Lease renewals, Customer experience. Serve as primary point of contact. Provide responsive service”
What You'll Achieve.
Drive renewals; Drive retention; Achieve renewal goals; Increase earnings
Industry & Context.
Resolve concerns; Resolve issues
Flexible schedule, Tuesday–Saturday schedule, Pre-employment screening
What They're Looking For.
Must Have
2+ years resident-facing experience, 2+ years customer-focused experience, Proven ability to build relationships, Proven ability to resolve issues, Proven ability to deliver high-quality customer experience, Experience working toward performance goals, Track record of tenure and growth, Strong communication skills, Ability to handle sensitive conversations, Highly organized, Ability to manage multiple resident needs, Ability to follow through consistently, Comfortable working in fast-paced environment, Comfortable working in service-oriented environment, Reliable transportation, Flexible schedule
Nice to Have
Property management experience, Hospitality experience, Retail experience, Leasing experience, Service-based sales experience
What You'll Do.
Serve as primary point of contact
Provide responsive service
Provide professional service
Provide solution-oriented service
Build relationships with residents
Understand resident needs
Resolve resident concerns
Enhance resident living experience
Guide residents through lease renewal process
Explain renewal options clearly
Help residents choose to stay
Proactively manage concerns
Proactively manage service issues
Improve resident satisfaction
Drive resident retention
Drive renewal performance
Follow-up consistently
Communicate consistently
Manage resident interactions
Track resident interactions
Support renewal pipeline
Support move-in processes
Support move-out processes
Identify opportunities to retain residents
Assist with internal transfers
Assist residents with payments
Assist residents with service requests
Assist residents with parking
Assist residents with pets
Assist residents with general community needs
Coordinate resident communications
Coordinate resident engagement initiatives
Create positive community environment
Partner with onsite teams
Ensure concerns are resolved quickly
Ensure residents feel supported
Ensure residents feel valued
How You'll Work.
Team & Collaboration
Partner with onsite teams
Communication Scope
Handle sensitive conversations
Full Job Description
AIR Communities owns and operates best-in-class apartment communities in major markets across the country. Our communities are managed by team members who are passionate about providing world class customer service to our residents. Earn $21–$22/hour base + monthly renewal commissions by delivering an exceptional resident experience while driving renewals and retention. This is a resident-facing, service-driven role with performance expectations , where your ability to build relationships, resolve concerns, and guide residents through their lease journey directly impacts satisfaction, renewals, and community success. Unlike traditional leasing roles, this position is focused on supporting and retaining current residents , ensuring they choose to stay by delivering a consistently positive and responsive living experience. Top performers come from high-touch customer environments like hospitality, resident services, retail, or service-based sales roles where both experience and results matter. Compensation & Earnings * Base pay: $21.00 – $22.00/hour * Monthly renewal commissions based on lease conversion performance and retention results * Opportunity to increase earnings by successfully retaining residents and achieving renewal goals What We Offer * 25% rent discount at any AIR community * Opportunity to live onsite or at a nearby AIR community * Extended time-off benefits during slower parts of the year Where You Will Work You will lease apartments onsite at Lincoln Place, our expansive 795-unit apartment community located in Los Angeles, CA! Check them out for yourself here: [Lincoln Place](https://www.lincolnplaceapthomes.com/) What You Will Do (Resident Experience + Retention Focused) * Serve as a primary point of contact for residents , providing responsive, professional, and solution-oriented service * Build strong relationships with residents to understand needs, resolve concerns, and enhance their overall living experience * Guide residents through the lease
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